Warm Home Discount Query.

aqua111

A friend is, this year, entitled to the Warm Home Discount. She has been told this will be deducted from her Electricity Bill.
She uses very little Electricity and the last reading was only £25 Electric and £300 Gas so how will this work?

MK55

ask for a refund on the electric and then pay the gas? or see if they can swap it

nannytone_2

they wont swap it.
the warm home discount is only applied to electricity bills.
she can ask for a refund on the electricity account or her payments should reduce to reflect the credit on the account
when i had gas as well as electric, i had 1 dual fuel bill, so just 1 account instead of seperate ones for each. that way it wouldnt matter which had the higher usage as the WHD was applied towards the whole account

aqua111

She says British Gas can only discount Electricity as all Customers have it.

aqua111

Both are with British Gas but are shown seperately on her Bank Statement when she pays in full.

poppasmurf_bewdley

If she has a surplus on her electricity account, then surely the answer is to start using more electricity for, say, heating in the morning, instead of using gas.

I have a friend in the same situation who now uses the gas central heating only in the mornings and weekends to heat the house through, and in the evening uses an electric fire just to keep the living room warm and a fan heater to take the chill off the bedroom for half an hour at night.

rogerblack

poppasmurf_bewdley wrote: »

If she has a surplus on her electricity account, then surely the answer is to start using more electricity for, say, heating in the morning, instead of using gas.

No, this is a truly terrible idea.
If she has a surplus on her electricity account, and they will not transfer it over - the right solution is to get it paid back to her as cash, rather than spending it in a way that may cost two or three times as much to produce heat.

If it's a dual fuel account - there is no separate bill for the two.

poppasmurf_bewdley

rogerblack wrote: »

No, this is a truly terrible idea.
If she has a surplus on her electricity account, and they will not transfer it over - the right solution is to get it paid back to her as cash, rather than spending it in a way that may cost two or three times as much to produce heat.

But it doesn't. My friends bills went up from £45 for the Oct/Dec quarter in 2012 for electricity to £120 in 2013 while their gas bill for the same periods went down from £330 to £120!

So his whole quarterly electricity bill was paid for by the Discount with a little left over, whilst his gas bill dropped by £210.

[Deleted User]

I`m with sse so dont know about other suppliers but sse wont refund a surplus created by a whd,they will reduce the monthly dd though

rogerblack

poppasmurf_bewdley wrote: »

But it doesn't. My friends bills went up from £45 for the Oct/Dec quarter in 2012 for electricity to £120 in 2013 while their gas bill for the same periods went down from £330 to £120!

So his whole quarterly electricity bill was paid for by the Discount with a little left over, whilst his gas bill dropped by £210.

Are you meaning 'My friends direct debit is set too high' ?

poppasmurf_bewdley

rogerblack wrote: »

Are you meaning 'My friends direct debit is set too high' ?

No I'm not.