cashback problem

scar_2

I took out a cashback contract six months ago, with previous contracts I only had to send 1 bill in, but on this one I need all 6. My problem is one of them is missing, I have a copy of the lost bill, but according to the terms and conditions this is unacceptable, do I have a any legal come back on this? as it seems a little bit unreasonable, or should I just forget it and cut my losses?

12345ayn

its a shame your in this position but i have found that most companies are very perticular about adhearing to the terms and conditons who is the cashback deal through

scar_2

what would their justification be for needing all the months ? surely i should be cash backed for the months I have sent in. threat of legal action maybe

soolin

scar wrote: »

what would their justification be for needing all the months ? surely i should be cash backed for the months I have sent in. threat of legal action maybe

They don't need justification, they can put it any rules they like. You will almost certainly find that the small print requires 'all' the conditions to be adhered to for any cash back to be paid, so the amount payable is not paid out pro rata, but either in full or not at all.

Is it worth asking if the phone company can supply a second copy at all?

scar_2

T mobile supplied me with a replacement copy, which has COPY written on it, May be I'll tippex it and re print it on better paper.

Timmne

Go to a stationery shop with a colour photocopier - tippex the copy out and get them to copy it for you - possibly a better result than you could do at home? (although not sure what printer you have!)

Anything's worth a try though, they may never notice about the copy thing, just think how many they go through per day!