Confused and annoyed with Scottish Power!

currylover2013

Have just had an email asking me to pay an estimated bill from 30.1.14 to 8.2.14, but we paid the last quarter on 3.2.14. Despite sending them an email on 11.2.14 and spending virtually 4 hrs trying to get through on phone today, am just not getting anywhere! All I get is music on a loop and that I am in a queue.

Any suggestions on what I can do now, have tried the 0845 and 0800 numbers.

Many thanks:)

Ps last quarters bill has been received by them, this is an addition:mad:

retiredhaha

currylover2013 wrote: »

Have just had an email asking me to pay an estimated bill from 30.1.14 to 8.2.14, but we paid the last quarter on 3.2.14. Despite sending them an email on 11.2.14 and spending virtually 4 hrs trying to get through on phone today, am just not getting anywhere! All I get is music on a loop and that I am in a queue.

Any suggestions on what I can do now, have tried the 0845 and 0800 numbers.

Many thanks:)

Ps last quarters bill has been received by them, this is an addition:mad:

Is the new estimated bill you received covering a previous period which has a price increase and now they want more for that period for which you have already paid?

currylover2013

retiredhaha wrote: »

Is the new estimated bill you received covering a previous period which has a price increase and now they want more for that period for which you have already paid?

Mmm. I'll look into that, no mention that they were going to do that before. I have sent another email to them, but I don't have too much hope. Their service has slipped recently and they don't even bother to ask for a meter reading when it's due, just send an estimated one!

Many thanks :beer:

currylover2013

retiredhaha wrote: »

Is the new estimated bill you received covering a previous period which has a price increase and now they want more for that period for which you have already paid?

Just realised, we are on a fix till April this year, so the price rise should not come into it

greyteam1959

currylover2013 wrote: »

Mmm. I'll look into that, no mention that they were going to do that before. I have sent another email to them, but I don't have too much hope. Their service has slipped recently and they don't even bother to ask for a meter reading when it's due, just send an estimated one!

Many thanks :beer:

Yes their service is appalling......over 5 working days to answer an email !!!!
My business answers emails in less than 5 MINUTES or looses the business !!!!!!.

currylover2013

mervyn11 wrote: »

Yes their service is appalling......over 5 working days to answer an email !!!!
My business answers emails in less than 5 MINUTES or looses the business !!!!!!.

Got the usual email saying they would reply in 5 days, not good enough! Rang first thing this morning and requested ring back, in 1 to 2 hours time!!!!!! Once this is sorted, I'm switching :mad:

currylover2013

Well finally got to the bottom of things. Through their mistake they billed us too early back in Jan, billing should have been 11th February so now they are asking for rest. I said I wasn't happy having already budgeted for the big bill and had not budgeted for this through their own mistake.

It has now been transferred to their complaints depth, another potential five day wait! I feel veryannoyed and exasperated by it all but did apologise to the poor chap I spoke to as I was very cross :mad:. He wanted me to pay bill first, but changed his mind when I pointed out it was their error

Let's see what happens now

andynev82

currylover2013 wrote: »

Well finally got to the bottom of things. Through their mistake they billed us too early back in Jan, billing should have been 11th February so now they are asking for rest. I said I wasn't happy having already budgeted for the big bill and had not budgeted for this through their own mistake.

It has now been transferred to their complaints depth, another potential five day wait! I feel veryannoyed and exasperated by it all but did apologise to the poor chap I spoke to as I was very cross :mad:. He wanted me to pay bill first, but changed his mind when I pointed out it was their error

Let's see what happens now

I'm also having trouble getting through to them on the phone. Which number did you use to get through, and was the wait a lot less than the 4 hours you mentioned before!?

memento82

The waiting hours are normally terrible. You'll get through eventually.

currylover2013

andynev82 wrote: »

I'm also having trouble getting through to them on the phone. Which number did you use to get through, and was the wait a lot less than the 4 hours you mentioned before!?

I tried the 0845 270 6543 and also the freephone no. 0800 027 0072, both the same I'm afraid I had a call back after an hour to be fair, but I rang them first thing this morning hoping to get through sooner.

Back to square one with a potential five day wait for the complaints dept to get in touch.

Don't give up, request a call back so you don't waste your time listening to boring music

Froglet

currylover2013 wrote: »

Well finally got to the bottom of things. Through their mistake they billed us too early back in Jan, billing should have been 11th February so now they are asking for rest. I said I wasn't happy having already budgeted for the big bill and had not budgeted for this through their own mistake.

It has now been transferred to their complaints depth, another potential five day wait! I feel veryannoyed and exasperated by it all but did apologise to the poor chap I spoke to as I was very cross :mad:. He wanted me to pay bill first, but changed his mind when I pointed out it was their error

Let's see what happens now

That is EXACTLY what happened to me too.I was informed on my account details that as long as i gave them readings by 5th Feb it would not be estimated.I waited tll the dd went on to my account on the 2nd then went to input the readings.Imagine my shock to find an estimated bill there already,dated the 18th January!! Annoyed but still input my readings anyway and the amount was more or less adjusted inmmediately.I am now going to input my readings at the beggining of very month.

However unlike you i haven't had another bill.Maybe that is because i have input the figures.Yes the phone system is a joke,everyone complains about it.