Complaint to iSupplyEnergy

jiggy2

Hi,

Any comments appreciated on the draft complaint set out below (hopefully self explanatory as to the problem). Thanks

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Dear Sir / Madam

Ref: {Account no}

I recently logged in to the online account (reference number above) and noticed that it shows an outstanding amount due of £159.04 to iSupplyEnery relating to the statement for the period 1 October 2013 to 29 December 2013.

We moved out of the property on 1 November 2013 following completion of its sale on that day and provided the final readings to you by secure message and in the “Your Readings” section. This was noted in my secure messages to iSupplyEnergy on 10 October 2013, 1 November 2013, 23 November 2013.

On 11 December 2013, iSupplyEnergy sent a message confirming that the account had been finalised and the final bill was available to view (the final bill was in the amount of £42.56). As we had overpaid a refund of £27.86 was due to us and that refund was processed on 20 January 2014. This brought the balance due to nil.

It is surprising therefore that subsequently a statement has been raised in our name for the period when we are no longer occupying the property (and which iSupplyEnergy has been told about several times and have acknowledged).

You need to contact the new owner of the flat regarding the usage and payment for the period 1 November 2013 onwards.

Please also confirm that there have not been any adverse effect on my credit file as a result of iSupplyEnergy's error.

dogshome

Letter seems fine, but head it Complaint, Big & Bold

info_maniac

Will be great, if the OP updates the thread and lets us know the outcome of the complaint.