buyer claiming for refund via eBay but won't return item...

anotheruser

I wonder what would happen if the buyer forged a proof of posting slip?

If the item wasn't trackable then the buyer would say they didn't receive it. The seller says they posted it so it's a catch 22.
Maybe ebay would take the hit?

Stoke

anotheruser wrote: »

I wonder what would happen if the buyer forged a proof of posting slip?

If the item wasn't trackable then the buyer would say they didn't receive it. The seller says they posted it so it's a catch 22.
Maybe ebay would take the hit?

Proof of postage isn't enough. It HAS to be tracked.

EmmasWorld

I would tell them they need to return in the case, and eBay will sort it for you thankfully they have messaged and complained, sometimes they just make up it hasn't arrived for refunds, thats frustrating!

skitler

theonlywayisup wrote: »

Ok this is the bit you seem to be having a problem understanding....

Assume a £10 sale with £5 postage. Forgoing fees et al, to make this simple enough for understanding.

In a normal sale with no returns made, buyer has the item and seller has the money. Seller has £10, having received £15 and spent £5 on postage.

In a return for change of mind. The buyer gets their £15 back. The seller had £15, paid £5 for postage and had his £10 profit as in the example above but now has to refund £15. Seller is therefore down £5.

In a returns for SNAD. Buyer gets his £15 back and returns postage cost of £5. Seller, who had £10 profit originally has to refund £15 plus £5 returns postage and is now down £10.

So going back to what I highlighted earlier.....this is NO way puts everyone back to square one. The seller in the "return situation" will always be down for the cost of the first lot of postage as they refund the FULL original purchase price.

I understand ish, and ish is your failure of understanding, unless youd like to make up another hypothetical story, perhaps with kittens instead of a £10 note.:rotfl:

theonlywayisup

skitler wrote: »

I understand ish,

If you only understand 'ish' then perhaps you shouldn't comment

Leave it to those who do,

skitler

theonlywayisup wrote: »

If you only understand 'ish' then perhaps you shouldn't comment

Leave it to those who do,

if ish was understood by more folk then, comments wouldn't matter to some folk as much.;)