buyer claiming for refund via eBay but won't return item...

theonlywayisup

skitler wrote: »

the only winner will be the postal service.;)


everyone else should be back to square one, ish.:)

The postal service is the clear winner.

The seller loses outward postage at the least and outward plus return at worst.

So the seller is nowhere near square one.....

skitler

theonlywayisup wrote: »

The postal service is the clear winner.

The seller loses outward postage at the least and outward plus return at worst.

So the seller is nowhere near square one.....

ish


your splitting hairs:p


postage is always at sellers cost, (on returns for faults ect) you know this when you start selling.:)

arbroath_lass

chompie wrote: »

I have already told them i would refund for the phone irrespective of any fault. Just that i will not refund postage costs if the fault is not there.

I apologise Chompie, I misread what you wrote.

Ben84

marie-20 wrote: »

I agree with the others - the buyer should return the item for a refund but as they currently have an INR claim open I would either phone eBay or try live chat and ask them to change it to a SNAD because as it stands if the buyer escalates the case they would most likely win as you haven't added any tracking details to the claim to 'prove' delivery and the response to claim escalations seems to happen almost immediately so I am not convinced that a real person actually checks the details and it may just be automatic.

Yes, I think it's automatic. I'd talk to eBay and say "look, we're now discussing the item, it has arrived, the INR should be closed". I wouldn't suggest SNAD however. The buyer can do that from their computer if they want to.

theonlywayisup

skitler wrote: »

your splitting hairs:p


postage is always at sellers cost, (on returns for faults ect) you know this when you start selling.:)

Why am I splitting hairs.

The seller loses the original postage on a return. If the buyer didn't want to return, then the seller would not be out of pocket.

skitler

skitler wrote: »

the only winner will be the postal service.;)


everyone else should be back to square one, ish.:)

theonlywayisup wrote: »

Why am I splitting hairs.

The seller loses the original postage on a return. If the buyer didn't want to return, then the seller would not be out of pocket.

perhaps that's why.;)


who do you suppose should pay for the postage, if the winners are the postal service?;)

confusedmummy

Just curious. If the buyer doesn't return the phone and ebay force a refund from the seller, can the seller (chompie) get the phone locked/barred as stolen if they have the phone details still?

I_know_my_ABC_and_my_CMYK

confusedmummy wrote: »

Just curious. If the buyer doesn't return the phone and ebay force a refund from the seller, can the seller (chompie) get the phone locked/barred as stolen if they have the phone details still?

This is about a cordless home telephone, not a mobile phone.

adviceforall

whether the person wants to return is not of importance at the moment, as with a INR case open the seller needs to get ebay to realise the phone has been received otherwise as no tracking code, ebay will force refund and customer will still have the phone. Once it is closed then the customer will need to prove return to get a refund but as it stands they can get refund and the phone if you d not get in touch with ebay

theonlywayisup

skitler wrote: »

the only winner will be the postal service.;)


everyone else should be back to square one, ish.:)

Ok this is the bit you seem to be having a problem understanding....

Assume a £10 sale with £5 postage. Forgoing fees et al, to make this simple enough for understanding.

In a normal sale with no returns made, buyer has the item and seller has the money. Seller has £10, having received £15 and spent £5 on postage.

In a return for change of mind. The buyer gets their £15 back. The seller had £15, paid £5 for postage and had his £10 profit as in the example above but now has to refund £15. Seller is therefore down £5.

In a returns for SNAD. Buyer gets his £15 back and returns postage cost of £5. Seller, who had £10 profit originally has to refund £15 plus £5 returns postage and is now down £10.

So going back to what I highlighted earlier.....this is NO way puts everyone back to square one. The seller in the "return situation" will always be down for the cost of the first lot of postage as they refund the FULL original purchase price.