Pounds to pocket NIGHTMARE

georgie262

Hello

Really hope this is the right board for this - if you think I'll get a better response elsewhere just say and I'll move it.
A few months ago I applied for a loan with Pounds to Pocket and was rejected. However, the last couple of month £141 has been taken out of my bank account and it says by pounds to pocket on my statement. When I have called up I get no where with them they just insist that I was rejected for the loan and they are not taking money from my account. The phone lines and the instant chat function is useless I just don't gain any ground with them. I have emailed a copy of my bank statement to their support email address but I am getting no response.

Has anyone heard of this happening before? Does anyone have a number for a UK helpline?

Any help gratefully received - Thanks

dotdash79

Have you spoken to your bank and reported it as fraud?

PeacefulWaters

Tell your bank the money has been taken without your authority and explain that you have no business relationship with the firm.

They should refund it fairly sharpish.

Gaz83

Did you apply directly to P2P or was it through a broker?

georgie262

I'm going to sound really stupid now and say no I didn't think of it as fraud just a mistake that they would be able to sort out. I'm calling them now

dotdash79

Perhaps not fraud but an unauthorised transaction.

georgie262

Okay the bank says it sounds like its an 'admin' fee for registering with the Pounds to pocket website. They have had to block my debit card and send me out a new one to stop future payments. Surely that can't be right? Is there anything I can do to get the money back? Has anyone heard of this before?

Kayalana99

georgie262 wrote: »

Okay the bank says it sounds like its an 'admin' fee for registering with the Pounds to pocket website. They have had to block my debit card and send me out a new one to stop future payments. Surely that can't be right? Is there anything I can do to get the money back? Has anyone heard of this before?

No thats not right UNLESS you went through a loan broker first, pounds to pocket themselves don't charge you a admin fee. Ring them back and speak to someone else and say that you havn't authorised any payments and pounds to pocket are saying that they havn't taken anything.

Edit: The bank get these kind of calls all the time from people who have been scammed by loan brokers - but it was their fault for signing up for the deals and not reading the terms and conditions so it looks like they are fobbing you off as one of these people, but its not the same.

Quote from P2P

"No Hidden Fees
£12 late fee per missed payment
Your bank may charge a Non-Sufficient Fund (NSF) fee if we debit your bank account and you have insufficient funds
No annual fee
No draw fee
No early repayment fee
No application fee
No fast funding fee"

Read this;

http://www.fca.org.uk/consumers/financial-services-products/banking/your-rights/unauthorised-payments

DCFC79

georgie262 wrote: »

Okay the bank says it sounds like its an 'admin' fee for registering with the Pounds to pocket website. They have had to block my debit card and send me out a new one to stop future payments. Surely that can't be right? Is there anything I can do to get the money back? Has anyone heard of this before?

So did the banks cust rep not say they could get the money back ?

Write to P2P requesting the money, I believe its 8 weeks then take it to the Financial ombudsman service.

georgie262

@kayalana99 Maybe I did go through a broker also at the time I was desperate for money and (very stupidly) applied to loads of places for loans. However, it is saying on my statement that it Pounds to pocket who are taking the money. Could it say this anyway even if it was through a broker? Oh my God I feel like such an idiot.

Kayalana99

Then yea I bet that's what it is then, you'll need to find the details of the broker and look up their terms and conditions, see what you can find and get back to us.

Edit: And DCFC is right its not either or, you should write requesting the money back it is strange that P2P would take the money from you not the broker if this is the reason, but you could really do with knowing what you agreed to through these loan brokers.