Success on tcx 1373 4/7/13 kos-gatwick

ranger_1967

Here is final email received. We got £334.82 each

'Further to our telephone conversation last week, I have now had a response from the investigations team
As I have now been notified that there were operational issues which arose that also contributed to the delay on day of your flight, my instructions are to compensate you for this delay without any admission
Compensation is stipulated in Article 7(1) of the EC 261/2004 Regulations. As your flight from KGS – LGW is 2,682Km you will be entitled to 400 Euros based on the exchange rate on the date of your flight, which equates to £344.82
Would you therefore forward your bank account details so that I can instruct our finance team to proceed with the compensation payment?

I look forward to hearing from you
Kind regards,
Fareen Kenworthy
Litigation Executive
Thomas Cook Group Airlines
Part of Thomas Cook Group Plc
Hangar 1, Runger Lane
Manchester Airport
Manchester M90 5
Tel: +44 (161) 498 2904
Fax: +44 (161) 498 2799
Email: Fareen.Kenworthy@thomascook.com

Started in July. Got ' MOT' letter in August. Went to Greece who wrote 3 times. No response made to them. TC said should have involved CAA here but later accepted that were wrong and claim was ' mis-investigated' Involved Tina Dunkin at CAA who could not help.
Passed to in house legal team who wrote to Greece and said would not pay up due to ' bird ingestion'. We asked TC more specific questions that they did not/ could not answer. Copied Harriet Green in.

Greece wrote to us at same time saying they accepted TC version. But TC wrote to us, just slightly before that email, to say they would pay up ! NO MENTION OF HAZAR CASE AT ALL

Thanks to all who have spent time on this...including man with lovely hat

supert56

Hi Ranger 1967,

My girlfriend and I were on the very same flight and have been told by Thomas Cook that the delay was due to things outside of their control and as a result they are unable to offer compensation as per the ECJ ruling.

I was wondering what questions you had gone on to ask them that they were unable to answer?

Many thanks in advance for any help you can offer

NoviceAngel

The above post from ranger was posted over a year ago and he/she hasn't been active since April 2014 so your unlikley to get a reply.