Amazon private seller

hubb

I ordered 3 dvds from Zoverstocks via Amazon. only one has turned up, the other 2 still waiting after 9 days. I have sent 3 emails with only one response which asked for details of order number (which they already had as it was encrypted in the message sent via Amazon)

Still no response and no dvds. They have them marked as dispatched in my Amazon order.

As they are not responding through Amazon what else can I do ?

highjewelgreen

Hi Hubb,

If you aren't getting any joy from the seller then you can file a claim through Amazon themselves, it is really similar to a case on Ebay and they will look into it for you.

hubb

Just looked at my Play.com account and I had a similar problem with Zoverstocks when they sent me a shabby dvd advertised as new. Why didn't I remember.

hubb

Still not arrived and yet they tell me I must be patient and wait till 25th feb before I can file a claim. There is no option for filing against Amazon.

Why do they give such ridiculous delivery time spans ? Is the war still on ?

SimonSays

Why would you claim against amazon? They were the middlemen.

timesrunnigout

...I have a DVD ordered from Play.com (Zoverstocks)...that is currently 5 days over due.......have e mailed and been asked to wait a few more days...

marlot

I'm very wary of buying from Amazon market place. Buyer protection seems very patchy.

Money_maker

I had the same over Christmas from play.com via zoverstocks. I did get a full refund (eventually) but will never use again.

Annabee

Thanks for the warning. I had a couple of items on my Amazon wishlist that were cheapest with Zoverstocks, but will now avoid using them.

Annabee

And yet I see they have 97% positive feedback, so maybe you were just unlucky?

tomtontom

Annabee wrote: »

And yet I see they have 97% positive feedback, so maybe you were just unlucky?

I use them regularly and have never had a problem. I guess all retailers have postal problems at some point?