Bannatyne gym termination fee

L.hook

I had to cancel my Bannatyne gym membership do to illness they want £75 admin charge there terms and conditions just state 'a reasonable administration charge' do I have to pay

Caz3121

how far into your contract are you? how much is your monthly fee and how much notice have you given them

It is usually 3 months notice but it should say something in the terms and conditions re - if you have serious illness or injury you are allowed to cancel with 30 days notice provided you provide a doctors certificate.

Is the admin charge in addition to the notice period fees?

unholyangel

When did you enter into a contract with them? For how long for and how much is the monthly fee?

Did they give you a breakdown of the £75? Does it perhaps include a months notice?

unholyangel

Caz3121 wrote: »

how far into your contract are you? how much is your monthly fee and how much notice have you given them

It is usually 3 months notice but it should say something in the terms and conditions re - if you have serious illness or injury you are allowed to cancel with 30 days notice provided you provide a doctors certificate.

Is the admin charge in addition to the notice period fees?

Stop reading my mind you :P

hollydays

MEMBER OF ANY OTHER GYMS - THEY STILL MUST ACT FAIRLY

If the above doesn't apply to you, one of the OFTs guidelines on unfair terms may. Check through the list below to see if you have grounds to get your contract cancelled:

You're on a contract that's OVER 12 months
The club makes big changes to services
The gym hikes prices
The gym automatically renews your membership
Unclear wording on membership terms

HOW TO COMPLAIN

If your gym's breaching the contract or it contains unfair terms, you've every right to fight back. If you manage to cancel by following the steps below, please tell us what happened.
Step 1: Complain in person

When starting a complaint, it's best not to go militant unless you have to. The first easy step is to go to reception and explain that you want to cancel.

Step 2: Complain in writing

If the gym won't play ball, write a complaint letter and send it to the head office. Send all letters by recorded delivery, so you can prove they received it, and always save a copy.

Your letter should mention any unfair contract terms you think your contract may have. If you meet silence or the response is rubbish, write again and be persistent. For information or advice, try calling the Citizens Advice consumer helpline on 0845 404 05 06.

Step 3: Complain to UKactive

Gyms that are members of the UKactive trade group agree to stick to the OFT’s guidelines on unfair contracts.

If your gym's a member and you have not had any luck complaining directly, try contacting UKactive. As a trade association, it can offer further advice and in some cases may contact the gym on your behalf. Its worth a try, as it's free anyway.

Step 4: If all else fails: take 'em to court

Hopefully you will settle it. But if you strongly believe in your case, have tried all the steps above and it still won't cancel your contract, taking it to the small claims court is a last resort, although it isn't for everyone. If you're a court novice, try to seek help from an informed friend or advice centre.

Yet before you get legal, you're expected to try to resolve things directly, and ideally send a ‘letter before action’ to say you are going to take them to court. If you don't try, the judge is likely to look unfavourably on your case, so always use the steps above first. For more on small claims rules, see the How to Complain guide.

Did this system work for you? If you managed to cancel your contract, please tell us about it in the Gym Cancelling discussion.

L.hook

Caz3121 wrote: »

how far into your contract are you? how much is your monthly fee and how much notice have you given them

It is usually 3 months notice but it should say something in the terms and conditions re - if you have serious illness or injury you are allowed to cancel with 30 days notice provided you provide a doctors certificate.

Is the admin charge in addition to the notice period fees?

I am cancelling do to back injury , because of illness I have to give one month notice they will want one month fee plus £75 admin charge, in the terms and conditions it just says a'reasonable administration charge' but the joining admin charge was only £10

L.hook

unholyangel wrote: »

When did you enter into a contract with them? For how long for and how much is the monthly fee?

Did they give you a breakdown of the £75? Does it perhaps include a months notice?

I am cancelling do to back injury , because of illness I have to give one month notice they will want one month fee plus £75 admin charge, in the terms and conditions it just says a'reasonable administration charge' but the joining admin charge was only £10

hollydays

Do you require a document from your doctor, or a fitness assessment which would exempt you from this ?
What is the exact wording of the contract as regards the admin fee?

unholyangel

L.hook wrote: »

I am cancelling do to back injury , because of illness I have to give one month notice they will want one month fee plus £75 admin charge, in the terms and conditions it just says a'reasonable administration charge' but the joining admin charge was only £10

When did you enter the contract, how long for and how much was it per month?

zaax

I would have thought that a gym is just the place to help you in recuperation of this sort of injury

fozzeh

zaax wrote: »

I would have thought that a gym is just the place to help you in recuperation of this sort of injury

If you have a personal exercise program, know how much exertion and at what stages of recovery you are at, have constant physiotherapy and check ups with the doctors and have someone qualified at the gym who can deal with severe back injuries if something went wrong...then I may agree.

But, since it is a back injury, recuperation would be better in the pool