Default - old address

trwl1982

Dear all, I've just checked my credit rating and a default has appeared from Vodafone regarding a phone I had some years ago. The address associated with the phone is 2.5 years old and I have had not correspondence about this at all. I have the means to pay off the debt in full (c.£800) and would have done if I'd known about it!

Does anyone have any ideas on whether I can have this removed?

Thanks in advance

T

JKSandy

Most likely not, you could call to pay them and explain what went wrong and if they could remove the default. No harm in asking.

Mobile phone companies do not need to tell you they have defaulted your account.

Vodafone

Hi trwl1982,

Thanks for making me aware of this.

To enable me to get things looked into further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

trwl1982

Thanks for contacting Vodafone customer care.

We’ve received your Email and in most cases we will respond within 48 hours.

The following links will answer the majority of questions you may have;

Our eForum lets you discuss the technical aspects of our products, services and the mobile world at large.

If your phone has been lost or stolen please call us straight away on the numbers below for a bar to be placed on your account.

If you’re a pay monthly customer:-

• Calling from the UK 08700 700 191
• Calling from abroad 0044 7836 191 191

Alternatively, If you’re a pay as you go customer:-

• Calling from the UK 08700 776 655
• Calling from abroad 0044 7836 191 919


Kind regards

Vodafone Email Customer Service

Vodafone

Hi trwl1982,

Thanks for coming back to me

I've received your email and will get back to you as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

rebm11

Hi Lee,

Could you advise me of a way I can contact you regarding an issue I currently have?

Many thanks

Vodafone

Hi rebm11,

I've just replied to your thread here.

Kind regards,

Lee

Web Relations

Vodafone UK