ParkingEye appeals

Redx

I would add a point 4) that the driver was on official business for the BB holder and add a scan of the BB as proof

4consumerrights

You should definitely be thinking of a counterclaim here - make sure that you use that clause it in the simple template version provided earlier. And yes it would be a good idea to send a copy of the blue badge - point out to Parking Eye that their ANPR does not recognise this fact.

With regard to your complaint letter to the hospital - you could add that having to register your vehicle as being exempt (blue badge concessions) is a form of direct discrimination in itself and demonstrates the failure of the Hospital Trust to make reasonable adjustments due to the car park management company used. This may also be a breach of the Data Protection Act.

I hope your father is recovering well in what must be a very stressful time for you.

Do not delay in appealing to Parking Eye though - this can be done online via their appeals system (take a copy of what you send). You could also send via snail mail - get free certificate of posting.

Superdude

Thanks again for your prompt replies. Can't believe this thread is on page 2 already with all the help I'm being given.
Good idea Redx, Have added a point 4 about the use of BB and scanned it to them.
Have now sent the e-mail and done the appeal to PE (scanning all of it and the acknowledgement, saving to file) so now we wait and see.
Thanks again peeps :T

Superdude

A very quick response from the hospital and VICTORY!
Although he disputes all that I stated, he has reversed his decision as a gesture of good will.

Many thanks indeed to all who have contributed with great advice and helped me in this matter. It is much appreciated. I hope when you are successful in helping someone like this, you are rewarded with a sense of satisfaction because you all deserve it.
Big heartfelt thanks again to all :beer:
Superdude

Redx

well done m8, he can dispute anything he likes but in a court of law the judge will decide, not him !

I would say they didnt want a fight on their hands or it going to court, never mind the papers

bear in mind its not over until PE say its over, dont allow them to sneak in the back door, keep an eye out for their cancellation letters too

they did this with lainieee here https://forums.moneysavingexpert.com/discussion/4802567

the shop promised cancellation, PE took her to court for a CCJ

zzzLazyDaisy

I agree, PE has form for pursuing parking charges even though the principal has instructed them to cancel the charge.

I suggest you drop PE a short letter along the following lines:

Dear sirs

PCN number............
Vehicle registration number...........

I am informed by [name] of [insert name of principal company] that the above charge has been cancelled.

I look forward to receiving formal confirmation of cancellation from you by return of post.

Yours etc

Superdude

From their e-mail

"you will receive confirmation through the post direct from Parking Eye to confirm this, usually within 21 days"

This had better be an end to it!

Am off back up to the hospital again now, taking Mum to visit Dad and using her BB.
Odds on getting another one!

Redx

well, if you do you are now fully aware of the whole shebang

I would try to ensure the 2 badges are registered with their stupid system, even if it is discriminatory

Superdude

Just thought I'd post an update.
Got conformation from PE today that they have cancelled both charges and there is nothing to pay!

Was also able to go and bring my Dad home today ahead of schedule (and yes I did take his badge to reception).

Another big thanks to all for their sound and helpful advice.