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New lloyds bank card not working

preable
preable Posts: 2,114 Forumite
Debt-free and Proud! Mortgage-free Glee!
in Budgeting & bank accounts
Hi ive opened a new bank acount with lloyds bank and the card came a few days ago and set it up with paypal ect and made a few payments.

Went to my local garage today to use the atm and it says cant read chip and give me my card back.

Is this because the atm is a old machine or is it a problem with my card?
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Comments

  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
    It could be either.

    Or something completely different.

    Have you tried an alternative ATM?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Do you really believe that you can get an answer here based on the information you posted?

    Any reasonable person would have tried using the card in an ATM(s) first before guessing.

    Also, were the earlier "few payments" online or in shops?
  • pmduk
    pmduk Posts: 10,694 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    It sounds like the card. I checked my card on a card reader to ensure I had the right PIN, if you have access to a card reader it may be worth a check.
  • preable
    preable Posts: 2,114 Forumite
    Debt-free and Proud! Mortgage-free Glee!
    No i live in a small town and the only atm is in the garage and its a old machine. I am going to town tommrow so will try then.

    I linked it to paypal and used it online.
  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    preable wrote: »
    No i live in a small town and the only atm is in the garage and its a old machine. I am going to town tommrow so will try then.

    I linked it to paypal and used it online.

    If it works ok for purchases, then probably nothing wrong with the chip.
  • preable
    preable Posts: 2,114 Forumite
    Debt-free and Proud! Mortgage-free Glee!
    Ok may just be cash machine then :) Ive never had that problem before it didnt even ask for pin just said cant read chip and spat my card back out.
  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    preable wrote: »
    Ok may just be cash machine then :) Ive never had that problem before it didnt even ask for pin just said cant read chip and spat my card back out.

    Sounds like the ATM had a dirty chip reader.
  • JKSandy
    JKSandy Posts: 711 Forumite
    I had the same issue with my HSBC card, chip & pin worked fine, contactless as well. Just couldnt withdraw cash.
    All that glitters is not gold.
  • GingerFurball_2
    GingerFurball_2 Posts: 990 Forumite
    Debt-free and Proud!
    Phone Lloyds, explain what happened and they can look at why your card's been declined.

    If they have no info it's likely the garage's card machine is faulty.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    GingerFurball wrote: »
    Phone Lloyds, explain what happened and they can look at why your card's been declined.

    If they have no info it's likely the garage's card machine is faulty.

    If it said it couldn't read the chip (Or magnetic stripe on older ATMS) that is obviously whats wrong, no really need to call them if the card works ok anywhere else.
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