Item not as described

madvixen

Hi all,

Please can you give me a little advice on how to proceed?

I purchased a scarf on Ebay at the weekend that was marked as brand new and from a particular designer that I like (and am quite familiar with). On receiving the item today, I have a couple of issues with it
1) It smells very strongly of ladies perfume
2) I'm pretty certain that it is a fake item.

The buyer does not accept returns. How do I receive a refund? I have never had to complain on Ebay before so I'm really not sure what to do.

likelyfran

Follow the Ebay procedures/on screen instructions for having received a 'not as described' item (unless there's a better category ie. 'fake item'). Sellers aren't allowed to sell 'fakes' so I'm pretty sure Ebay will sort things out in your favour - regardless of seller having specified 'no returns'.

campdave

If you're saying it's fake, you may be asked to prove your accusation.

madvixen

Thank you very much for your quick reply hun. I have opened a case with the seller so I shall see what happens. The "no refunds" bit threw me completely and I wasn't sure if opening a case was the way to go.
Thank you for your help

madvixen

campdave wrote: »

If you're saying it's fake, you may be asked to prove your accusation.

I can do that. The genuine items have care labels sewn into them as well as a label from the designer. Also all the care instructions are in English. With this item, the care label is a sticky label and the instructions are in Chinese

Make-it-3

The seller will either refund or you can escalate the case to ebay - don't worry about "no returns".

Although I have to say I received fake item once and ebay weren't even interested despite my marking that as the reason for opening a case.

Don't worry, let the case progress and you'll probably find a favourable outcome.

campdave

madvixen wrote: »

I can do that. The genuine items have care labels sewn into them as well as a label from the designer. Also all the care instructions are in English. With this item, the care label is a sticky label and the instructions are in Chinese

Ebay/Paypal usually require documentation from the manufacturer, not a photo of a label which may or may not be the garment you were sent.

mrcol1000

The fact it smells of perfume would be enough to win the not as described case. A lot of sellers put no refunds. They also put they are not responsible for items once they pass them to Royal Mail. However what sellers think or want buyers to think is very different to your rights on Ebay.

Do not forget once it is resolved to give honest and factual feedback based on your experience so people can decide if they want to purchase from them.

techspec

How did you know the seller didn't accept returns - if you didnt ask him/her?

If you refere to EBAY putting no returns - it does not apply to faulty or not as described items - it mearly means you cannot buy it, play around with it and then return it for no reason. As this is EBAYS default setting - many sellers dont realise its there, and most buyers are too thick to realise its meaning - so ebay may aswell remove it.

Or did they say no returns in the bit THEY wrote?

Once again the MSE's default reponse is "open a case", "open a case".

How about "contact seller" and see what they say?

Buyer opens case - i drag it out for as long as Ebay lets me.
Buyer contacts me first - i offer partial refund or in many cases - A FREEBIE!!!!
It aint rocket science!

theonlywayisup

If you have an issue you should always contact the seller first.

Now you've opened a case you will have to wait until day 8 when you can escalate, unless the seller accepts the return before this time lapses. Ensure you've added all the relevant information to the case.

If you are asked to send the item back, you will need to send it via a tracked service. Upload the tracking details to the case and once the item is delivered/refused or attempted delivery you should be able to ring eBay and get them to refund.

As you've opened a case without contacting the seller first (if this is as you've explained) you may not find them very receptive to offering returns postage reimbursement or disposal without return.

bxboards

techspec wrote: »

How did you know the seller didn't accept returns - if you didnt ask him/her?

If you refere to EBAY putting no returns - it does not

Always surprises me (and this happens a lot here, so it shouldn't surprise) that buyers will take the time to post lengthy threads here, and it doesn't occur to them to contact the seller first.

There are so many threads here that seem to be opened looking for problems, when a little communication would oil the wheels and sort out with minimum fuss.

I sometimes think that people are getting so used to twittering, facebooking, texting and posting on forums that they seem to forget the basics on human interaction - it's good to talk! Most people are reasonable and will sort issues with no fuss or bother - if contacted!