Item not received in post, buyer suspicious

scampdog

over the past couple of weeks I have had to contact sellers as three items at the moment out of seven I have bought from Ebay have failed to arrive ! I have never had this problem before in such quantity and wonder if it is to do with the current flooding situation in parts of the country and possibly my items are stuck in a sorting office somewhere ?,my other thoughts are that I won the items too cheaply and the seller never sent them ? as they were only too happy to refund me without hesitation !

scampdog

scampdog wrote: »

over the past couple of weeks I have had to contact sellers as three items at the moment out of seven I have bought from Ebay have failed to arrive ! I have never had this problem before in such quantity and wonder if it is to do with the current flooding situation in parts of the country and possibly my items are stuck in a sorting office somewhere ?,my other thoughts are that I won the items too cheaply and the seller never sent them ? as they were only too happy to refund me without hesitation !

I should add that one item I won was for 3p and free postage so I was hardly surprised when it failed to turn up !! another was not far behind this one ! ..

custardy

scampdog wrote: »

over the past couple of weeks I have had to contact sellers as three items at the moment out of seven I have bought from Ebay have failed to arrive ! I have never had this problem before in such quantity and wonder if it is to do with the current flooding situation in parts of the country and possibly my items are stuck in a sorting office somewhere ?,my other thoughts are that I won the items too cheaply and the seller never sent them ? as they were only too happy to refund me without hesitation !

I know of no (significant)flooding issues affecting the network of mail centres
There is no such thing as a sorting office.

MrsE_2

mrcol1000 wrote: »

I have found "lost" items are a cost of doing business on Ebay. I sell on Amazon and I have sold 100+ items and all of them seem to have managed to get there.

I have found some people will refuse or drag their feet about opening a not arrived case before refunding. Maybe they are worried they have had too many cases opened. Once person sent me a message every day for two weeks saying their £3 item had not arrived and every day I replied with a polite message advising them to open a item not arrived case and I would refund them in full straight away.

Whatever happens I block people whose items get lost in the post.

I bought a milk frother (that fancy Italian make) from amazon & loved it so much when the price dropped I bought another (one for work).
The second one never arrived, its a bulky item, I would have to open the door for it, it wouldn't fit through the letter box.
It honestly never arrived & that was an amazon seller.
I still wanted it, but they had no more.

ballisticbrian

I formulated what I wanted to say to eBay, knowing they can't give details about a specific member and phoned them and the response from eBay was amazing. They looked through the account history of the eBay member and said "I'm sending this off for investigation" ... "it will take 24 hours" and "just to re-assure you last year we banned 54,000 buyers". Although they can't tell you anything about a member, you do kinda get the sense of what they find on an account, this may be because I have phoned them several times with issues like this. I'm pretty sure it's a positive hit.


To the guy above who says it's part of being on eBay, it is only in as much as it exist on eBay as a fact. It doesn't mean you have to accept it. Shop lifting is part of running a high street shop, but when someone grabs something under your nose, do you just shrug your shoulders and say "well that's all part of it!"?
I thought not.

mrcol1000

ballisticbrian wrote: »

To the guy above who says it's part of being on eBay, it is only in as much as it exist on eBay as a fact. It doesn't mean you have to accept it. Shop lifting is part of running a high street shop, but when someone grabs something under your nose, do you just shrug your shoulders and say "well that's all part of it!"?
I thought not.

So what exactly do you do? As if I sold my low value items and charged for trackable post then I would sell very few. If when people said they had not arrived I just said tough luck its not my problem then I would be kicked off Ebay for bad feedback and Ebay would just refund those who open a case anyway.

I am very pleased for you that Ebay claimed to be investigating the person who said the item had not arrived. That is an isolated case.

Selling things to people you always have to factor in loss as some people are dishonest. Tesco will openly admit that shoplifting is a cost of doing business. It is cheaper for them to lose a few million items than have to fit tags to every single item including cheap items.

campdave

mrcol1000 wrote: »

So what exactly do you do? As if I sold my low value items and charged for trackable post then I would sell very few. If when people said they had not arrived I just said tough luck its not my problem then I would be kicked off Ebay for bad feedback and Ebay would just refund those who open a case anyway.

I am very pleased for you that Ebay claimed to be investigating the person who said the item had not arrived. That is an isolated case.

Selling things to people you always have to factor in loss as some people are dishonest. Tesco will openly admit that shoplifting is a cost of doing business. It is cheaper for them to lose a few million items than have to fit tags to every single item including cheap items.

If a buyer is regularly leaving feedback for items not received, then ebay should be stepping in as there is an issue somewhere that needs to be addressed - buyer giving wrong address, dishonest buyer, problems with dishonest postie. Shouldn't be up to the seller to absorb the losses - next time it could be a high value item.

Loss may be a part of business, but doesn't mean we shouldn't investigate those we find shoplifting.