TESCO, 2 Self Edge Labels SEL for same product

OlliesDad

jhwt wrote: »

The same product is sold by The Post Office for £5.97. So £8 is a rip off price anyway.

The extra is to cover the cost of paying out compensation to annoying customers.

molerat

You already had compensation in the DTD payment. Why tell them it was priced correctly elsewhere, I have got a DTD refund when I knew items were priced correctly in another location but I only pointed them to the incorrect one.

SuperHan

Fines only really apply where there is an intent to defraud. This is just a mistake where a member of staff has changed one ticket, but not seen the other.

If you got your £2 back, I'd just be happy with that. As said about DTD is a policy, and can have any conditions attached.

powerful_Rogue

halibut2209 wrote: »

Making things up doesn't help anybody

It helps me amuse myself.

Why would any sane person think its illegal to take a photo of a price tag. This is the UK, not North Korea.

Hintza

OP perhaps Tesco will refuse your custom if you decide to be greedy. They could also bar you for taking a photo.

jhwt

For completeness and respond to a few comments too,

Q."you knew it was cheaper elsewhere, then why buy in the more expensive shop?"

Simple - No delivery charges and no bus ticket necessary.

Q."Also, what do you want the compensation "voucher" for? Is that fir your distress?"

As TESCO's response below states it takes time to inform them and there is inconvenience. TESCO routinely send out vouchers at their discretion: don't ask, don't get.

Comment: "I have got a DTD refund when I knew items were priced correctly in another location but I only pointed them to the incorrect one."

It is necessary at this particular store to show the staff the higher displayed price in order to prove the overcharge to them. It is best to photograph it to have evidence. The staff then immediately remove the lower price SEL.

Comment: "Fines only really apply where there is an intent to defraud. This is just a mistake where a member of staff has changed one ticket, but not seen the other."

The Price Marking Order 2004 implements EU Directive 98/6/EC and all traders "MUST" comply and larger stores have additional compliance requirements. The issue of "fraud" and "mistake" is not really relevant.

In this case the issue seems to lack of staff training and one particular staff member knowingly misleading the customer. She also failed to amend the till receipt and therefore I could return the next day, return the goods, and obtain £8 back and make a £4 profit.

(I also have found a case in Edinburgh where the SEL said made in Scotland for cashmere scarves but the scarves were made in China. The shop said it was a "mistake" and there were Scottish scarves there previously. Guilty and fined.)

Here is TESCO's response this morning that I think is overall very good:

"Dear xxxxx
Thank you for completing an Every Comments Helps.
My name is xxxxx and I am the Customer Service Manager responsible for responding to you today.
Firstly I would like to apologise that not only were you overcharged and had to remind the Customer Service Assistant about our double the difference policy in our Surrey Quays Extra store, but also for the poor way you feel this store is currently being managed. I understand how frustrating and concerning both of these issues must be.
Please let me assure you that your comments have been fed back to the Store Manager directly and they will do everything they can when looking into them to make sure that the Customer Service Assistants are reminded of our overcharge policy, the Price Integrity Team are on top awareness of future labelling in the store and these issues are fully resolved at the first opportunity.
I’m also really happy to hear that the store is clearly working on improvements to the queues at the checkouts. Thank you for also passing this on.

Furthermore, I have also fully logged your comments on our Customer Service Feedback System. This will ensure that they are also seen by our Head Office. They will be taken on board.
I understand that it takes time to let us know of the issues that occur in our stores, so I would like to thank you for doing so. Without your valuable comments, there would be no way for us to act upon this feedback and make improvements.
I do hope that, despite these problems, in time you will give us the opportunity to restore your confidence in our operations.
If there's anything else that I can help you with, please don't hesitate to contact me.
Kind regards
xxxxx"

DCFC79

jhwt wrote: »

Hi All,


1) It is against "the law" to take a photograph of a SEL in a Tesco Store (as opposed to against Tesco policy / rules)

Its not so this is complete BS, there wouldnt be photos of sel's from Tesco plus other shops on here and HUKD.

halibut2209

OP was asking if this is the case, not stating it as fact

Blackbeard_of_Perranporth

jhwt wrote: »

1) It is against "the law" to take a photograph of a SEL in a Tesco Store (as opposed to against Tesco policy / rules)

No it is not against the law, although you do need permission of the owner, i.e. Tesco to do so.

jhwt wrote: »

2) If there is two SEL's for the same product quite far away from each other is it "double the difference"?

Not shopping a the T store, I do not know what Double teh Difference is. Though, although there is an indication of price on the shelf, it is actually when the offer is made at the till, the price becomes valid. So it that way, if you are unhappy with the price, you have two feet, use them.

As for the market value, it is what the purchaser wishes to pay. Again, if unhappy, use your feet

SuperHan

jhwt wrote: »

Comment: "Fines only really apply where there is an intent to defraud. This is just a mistake where a member of staff has changed one ticket, but not seen the other."

The Price Marking Order 2004 implements EU Directive 98/6/EC and all traders "MUST" comply and larger stores have additional compliance requirements. The issue of "fraud" and "mistake" is not really relevant.

Only, it is relevant.

The Price Marking Order says there should be prices next to products.
There was a price next to the product.

The price is an invitation to treat. You made the offer based on the invitation you saw, Tesco declined that offer, and counter proposed with the higher price.

Tesco have NO obligation under any law to sell you the product at the lower price.

I've read the Price Marking Order. Can you point out the bit that says the price must be correct? I think this is covered under fair trading regulations, not PMO 2004

On the whole fines will only be issued where there is intent to mislead.

If you disagree, feel free to take it to court, but let us know how far you get, won't you....