bathroom supply company measured room incorrectly

Grimbal

We asked a local bathroom showroom to come down & measure up for a new bathroom (supply only).

Items have been ordered, our plumber starts only to find that we won't be able to fit in one of the units we wanted (300mm won't fit, so want to swap to a 250 unit). they're saying that we agreed to the units when we paid the deposit on the order & won't let us swap them (presumably as manufacturer wont accept returns).

In hind sight, we absolutely should have double checked ourselves, but we assumed that they would be competent enough to measure a room size !

Where do we stand on this ? As they have measured up themselves, do they have to take the financial hit, or is our deposit payment acceptance that the goods are the right ones?

Blackbeard_of_Perranporth

Question. Did said Bathroom place design your bathroom?

I would suggest that the bathroom place does a design and fit service, and OP did not want this, and just got them to do a measure up. As such, and probably without a plan, then OP will just have to accept the Goodwill of the bathroom place, take the hit, or possibly get another plumber.

Grimbal

yup, they designed our bathroom. We ave lovely 3D images of said bathroom with 300mm unit, implying that it would fit

Trinitrotoluene

It's a difficult one this. As you paid them to design/measure and supply, any failures due to their incorrect measuring I would classify as their issue to sort out. I would put forward this falls under the goods not being "fit for purpose".

frugal_mike

Under both the Sale of Goods Act and the Supply of Goods and Services Act there are terms that state that if you make it known to the seller that you are buying goods for a particular purpose then the goods they supply are not fit for purpose if they don't do what you require. You clearly told them you wanted goods to fit your bathroom and they measured the room themselves, therefore the goods are not fit for purpose.

hollydays

I had a similar issue with an insurance company sent to replace a damaged bath . Their crummy workmen fitted an unsuitable bath ( and wrongly also, but that's another story) and when I raised a complaint they sent the claims handler who tried to get me to say that I chose the bath.i pointed out that in fact I took their advice on which bath was suitable.