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Orange iPhone bill query
My son(17 yrs)has an iPhone 4 on orange contract. Today. I noticed that his bill was £41 and not the £28. It is meant to be. Phoned orange who advised I have been paying this for a few months( but I haven't noticed) and this is due to my son subscribing to tv subs which he said is sky sport charged at £11 per month. My son has had this phone for nearly 2years now and is adamant he has not subscribed to any chargeable services. I have called orange back and they have advised they will pass my query onto a specific department who will call me back in the next 7 days.
Anybody else had similar experience and if so what was your outcome?
Anybody else had similar experience and if so what was your outcome?
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Comments
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The only way to have these type of subscriptions added to your bill is from the handset itself. It cannot be added any other way. It'll be doubtful you'll get a refund.I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂0
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For 'swapables' Orange's website says
So, "from the handset itself" seems to be not the only way.get Swapables now- Orange customer? go to Your Account
I guess that even via the mobile one has to enter some password to get access the account.0 -
Yeah I doubt you will get a refund. Just cancel the subscription ASAP to avoid any more charges.0
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