npower

makelty

Hello all. I was hoping someone could advice me with regard to an issue with boiler care with npower.

I joined their boiler care schoeme on 16th January.

On 2nd February in the evening my boiler stopped working. It was working fine up until this point and I genuinely had no reason to believe it was going to break down in the near future when I signed up to npower.

The boiler broke down after the 14 days (only just) in which you cannot claim and before they had inspected the boiler (when you sign up with them). After I called and an engineer came round on the Monday, I was told on Tuesday that someone would be round on Friday to fix it.

I am sitting at home on Friday around lunchtime waiting for them to come and npower call me and say that they will fix it when I pay for the fix. They said it had been determined to have a pre-existing fault.

This has at no point been mentioned prior to now and I feel I'm being blackmailed. I need hot water and heating but the fault was not pre-existing and I dont' see why I should pay.

Is there anything I can do?

Thanks in advance for any advice.

macman

So what was the fault and how do you know it wasn't pre-existing?
What you believed might happen is not the point, as they are not suggesting that you signed up knowing a fault to be present. What is relevant is the nature of the fault, which may have been a breakdown waiting to happen.
But I'd still cancel the cover and get in a local independent GSR RGI to fix it.

makelty

Engineer said the fault was the pump...now npower are saying 9 parts are needed!!

I have no idea if it was pre-existing or not - but npower seem to be (almost word for word) that because the breakdown occurred so close to when I joined it must have been pre-existing.

The fact that they only told me they were deeming it at pre-existant when they were almost at my door (rather than when I booked the repair a few days earlier) is what's really getting me. If I had know they were deeming it as that I could have got other quotes, possibly cheaper and earlier to fix.

Although I am still unclear how something is judged to be pre-existing - unless the boiler is brand new.

chanz4

a lot of people take policys out and then claim

makelty

Thanks for saying the obvious.

Nada666

makelty wrote: »

Thanks for saying the obvious.

If you don't want obvious replies don't post obvious questions. You take on a maintenance contract - it should go without saying that everything is moot and void until an initial survey takes place. Your only complaint is if they refuse to let you rip up the contract and receive a refund of all payments if it is discovered your boiler is a wreck. But you have not asked about that - just the obvious fact they want to charge you.