have to wait 30 days for repayment

Mikeyorks

Beeincontrol wrote: »

What she has said is bull, she was pulling at straws as my account told me different

What she said was 100% correct. The only bull on here is from chrismac who would seek to persuade he spends all day every day working up against HMRC - yet never seems to be in touch with how they work.

Post #9 gives you the exact reason why HMRC will no longer repay (on SA) within 30 days of original payment. They were subject to organised fraud attacks and this is their route to combatting it. It affects relatively few people as most overpayments are created from the payments made in Jan / July the previous year. So well outside the 30 day moratorium.

The position you find yourself in would have been avoided had you filed the Return earlier? You've been making payments blindly so it made excellent sense to check your real liability sooner rather than later?

I doubt you'll find the 30 day moratorium detailed on the HMRC website as it will be subject to Freedom of Information suppression. This bit is probably as good as it gets?

HMRC aims to issue any repayment within 2 weeks, but it may take longer because of measures to protect you against fraud. Please allow up to 4 weeks for online requests .....

Beeincontrol

thanks Mikeyorks for reply,I still have no refund its been 21 days. I have been told by a few of my colleagues they should have paid me by now. I am going to ring them today. I will keep you posted. Thank you all for replies.:o

dori2o

Beeincontrol wrote: »

thanks Mikeyorks for reply,I still have no refund its been 21 days. I have been told by a few of my colleagues they should have paid me by now. I am going to ring them today. I will keep you posted. Thank you all for replies.:o

If it's less than 30 days since your last payment to HMRC hit your account then it will not have been released yet.

The name for this case is an 'Uncleared Credit case'. It means that your credit has not yet cleared HMRC's systems for exactly the reason that Gas Powered Toothbrush and Mikeyorks gave to you in earlier posts.

The advisor you spoke to when you requested the payment should have referred this matter onto the accounts office, noting the date that the 'Uncleared Credit' will clear the HMRC's system.

The accounts office will then request the payment for you.

The only thing you will do by phoning within the 30 days timescale is waste yours and the advisors time.

As has been explained, public funds were fraudulently refunded to people who made payment to HMRC and immediately had the money refunded. These payments to HMRC were then cancelled/recalled leaving the public purse out of pocket.

To combat this HMRC brought in stricter measures to protect public funds from this sort of fraud.

Unfortunately this means those who genuinely pay by payment plans, or make payments in error have to wait the 30 days.

No amount of phone calls, complaints, or anything else will change this.

chrismac1

It is true that it is part of HMRC procedures. It's also true that it is utter HMRC tosh in this case. Presumably the money the OP paid HMRC cleared their bank statement many weeks ago - though knowing HMRC incompetence it's quite possible it has not yet cleared it.

What is clear that it will have cleared the OP's bank weeks ago even if HMRC have been incompetent enough not to properly allocate it yet. Given that HMRC have cleared funds, please explain in plain English how he or she can perpetrate a fraud from this position.

If you can do this, you can be a millionaire within a few weeks! Just carry out the fraud 200 times for £5k a time, move the money to an unmarked account in Belize / Honduras / sunny beach destination of your choice, and book the flight!

Honestly, the drivel these HMRC shills come out with on here.

antonic

chrismac1 wrote: »

It is true that it is part of HMRC procedures. It's also true that it is utter HMRC tosh in this case. Presumably the money the OP paid HMRC cleared their bank statement many weeks ago - though knowing HMRC incompetence it's quite possible it has not yet cleared it.

What is clear that it will have cleared the OP's bank weeks ago even if HMRC have been incompetent enough not to properly allocate it yet. Given that HMRC have cleared funds, please explain in plain English how he or she can perpetrate a fraud from this position.

If you can do this, you can be a millionaire within a few weeks! Just carry out the fraud 200 times for £5k a time, move the money to an unmarked account in Belize / Honduras / sunny beach destination of your choice, and book the flight!

Honestly, the drivel these HMRC shills come out with on here.

*****Yawn****

chrismac1

It's a mindset thing. Within HMRC everyone just "follows the procedures" they might as well just hire chimps from the zoo and give them a book of procedures. No-one ever seems to stop to ask whether the procedures make any sense, very often they are just drivel.

amiehall

I don't think it's a secret thing they're hiding. I made a mistake on my return and paid too much. I updated it and requested a refund and have received a letter clearly stating that I will receive my money after 30 days has passed.

If that's the policy, why is it a big deal? Why would someone risk their job breaking/bending a policy on repayments when you can just wait 30 days. Sod's law, the one person they bend the rules to help will end up being someone up to no good. I have no idea why that makes you a "chimp at the zoo"

Pennywise

As always with HMRC, they cause their own problems.

Their website says "HMRC aims to issue any repayment within 2 weeks, but it may take longer because of measures to protect you against fraud. Please allow up to 4 weeks for online requests or 6 weeks for post requests before contacting HMRC."

So if they have an internal policy of 30 days, then it would be impossible for them to comply with their own website as 4 weeks is less than 30 days. It's giving people the wrong idea that they can start expecting to say it after 2 weeks when in reality that's just never going to happen.

Why can't HMRC see that they're their own worst enemy with their inconsistencies.

But, back to the 30 days, then it is a completely unreasonable knee jerk reaction and they'll get so many complaints they'll have to change their policy to something more reasonable. They did exactly the same with VAT registration applications - they had a few frauds so beefed up their system so that it took months to get a registration after jumping through all kinds of hoops (a delay completely unacceptable to someone trying to run a business!) - then common sense set in after lots of complaints and they applied a bit of common sense to their procedures and returned to a better balance of sensible non intrusive, non obstructive tests. Remember HMRC are the organisation that allowed a few criminals to make multiple tax credit claims online with virtually no checks, even to the extent that monies for numerous claims from alleged different people was paid into the same bank account - not difficult to program an exception check in their system to flag up awards to the same bank account, but instead, they did their usual knee jerk and closed down the online system!

Back to the repayment claim, there should be provision for a "human" with some authority within HMRC to look at these kind of claims and hit the repayment button a lot sooner if they're satisfied that there was a genuine reason for the overpayment. Far too much "computer says no" and drones for workers within the HMRC.

Beeincontrol

Sorry I didn't get back to this thread bimbo forgot her password
I have been going mental over all this. Right, first of all I waited he 30 days. Then rang the robots again, got me through to a lovely lady who said I would have to wait another 14 days from last payment, which I did. I rang up again on 14th of march spoke to a young gentleman I told him I had checked online and my balance had gone saying it was being repaid. Checked my bank nothing.I also had received a statement off them On the 12th showing all my payments and balance with the interest they have to pay back.This was dated 7th of March. I t said on the end Your Repayment is being processed. I told him the letter was dated the 7th march and 5 days had gone.
He went into system and confirmed it was being repaid, but I have nothing I told him. He put me on hold while he was trying to find out if there was a reason for them still holding it. He said he couldn't find anything, but he would get someone to get back to me and mark it urgent.
Well Come Saturday morning had letter dated 7th of march that the full balance of my repayment is being transferred to my bank. Well I got excited for 10 minutes only to find nothing in bank. I went into my bank that morning and asked them if they hold money until it clears would she be able to tell, she said if it was there it would be straight into my account.
Checked again monday morning nothing, so rang again but this time I used the number on the letter, never used this one before , Ha ha guess what yes robot, and same crap again, by now I am loosing the will to live, another young man, same thing note on system someone will get back to you in 5 days, well I saved you the time I told him I rang you, he couldn't do anything to help me whatsoever.
My colleagues have said they had it within 2 days, to ring again. Its 5 days friday. why are they doing this? Is there anything legally I can do.:(

Beeincontrol

jimmyy_2006 wrote: »

Have you even checked this up on HMRC website,

Gosh yes, its been a complete nightmare. Today is day 5, I just went back on the phone, no one had got back to me, they said that I didn't answer call, they never phoned they lying, they have sent letter in post to me on wednesday and it has pending back on system, I am so angry with all excuses. I know have to wait for letter.:mad::mad::mad::mad::mad: