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Direct contact for virgin complaints?
harrys_dad
Posts: 1,997 Forumite
in Mobiles
Does anyone know how to contact Virgin mobile network complaints directly please? I made a complaint to "the team" by e-mail on 31st December, which was passed to "the complaints team" and "would be dealt with within 28 days". 36 days later I am still waiting.
I have e-mailed "the team" again and been told I can e-mail via the website or write, or phone, each of which will be passed to the complaints team to be dealt with in 28 days!
I do not want everything to start again, just to have my initial complaint dealt with.
If you can post a direct e-mail that would be great. Does anyone have a direct e-mail for Richard Branson?
I have e-mailed "the team" again and been told I can e-mail via the website or write, or phone, each of which will be passed to the complaints team to be dealt with in 28 days!
I do not want everything to start again, just to have my initial complaint dealt with.
If you can post a direct e-mail that would be great. Does anyone have a direct e-mail for Richard Branson?
0
Comments
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Dont waste your time bringing SRB into it, he has nothing to do with Virgin Media, they simply use the Virgin brand under licence, they are in fact owned by Liberty Global. May be worth searching for the CEO details of them, rather than trying to get Richie involved.
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