How do I cancel flight booking on easyjet within 24 hours?

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T_Tsui
T_Tsui Posts: 4 Newbie
in Flights, currency & car hire
I booked the tickets for my friends and myself one hour ago and found that everything is incorrect.
We are going to travel in May. The booking changed to one single ticket on 7th Feb.
It is ridiculous. I want to get my money back because the terms and conditions state there is refund if I cancel the flight within 24 hours of making the booking.
So the question is what to do to cancel the booking now?
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  • Caz3121
    Caz3121 Posts: 15,558 Forumite
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    phone them
  • T_Tsui
    T_Tsui Posts: 4 Newbie
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    I live in Hong Kong and I cannot call them.
  • richardw
    richardw Posts: 19,458 Forumite
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    Use a low cost telephone carrier, try a google search.
    Posts are not advice and must not be relied upon.
  • T_Tsui
    T_Tsui Posts: 4 Newbie
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    I have sent an email to easyjet and it promises to reply within 7 days. If the CS team cannot reply me within 24 hours, refund is impossible anyway. Is making a call the only way to cancel the booking?
    The other way is to change the flight details to the date I want. But easyjet has to charge me more for making changes online and I am afraid the same case will happen again.
  • penguingirl
    penguingirl Posts: 1,397 Forumite
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    Put some credit on skype and use that to call them?
  • jpsartre
    jpsartre Posts: 4,085 Forumite
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    T_Tsui wrote: »
    Is making a call the only way to cancel the booking?

    Yes. Find a way to call them and explain that you made a mistake when booking, they might just change your booking free-of-charge.
  • Voyager2002
    Voyager2002 Posts: 15,335 Forumite
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    jpsartre wrote: »
    Yes. Find a way to call them and explain that you made a mistake when booking, they might just change your booking free-of-charge.

    They would have done, but if he sits around waiting for them to reply to his email then he will lose that opportunity.
  • Voyager2002
    Voyager2002 Posts: 15,335 Forumite
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    T_Tsui wrote: »
    I live in Hong Kong and I cannot call them.

    Calls between Hong Kong and the UK cost about the same as calls within the UK... If you can't afford to use the phone then you can't afford to travel.
  • jpsartre
    jpsartre Posts: 4,085 Forumite
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    Voyager2002 wrote: »
    They would have done, but if he sits around waiting for them to reply to his email then he will lose that opportunity.

    Hence my recommendation that he finds a way to call them :)
  • Obviously_the_best
    Obviously_the_best Posts: 4,086 Forumite
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    Phoning them is the only way. If you can't get to a phone, you've lost your money.
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