Carphone Warehouse - fault on Galaxy S3- replacement refused?

Hooloovoo

grumbler wrote: »

You are dreaming.

Really?

Strange how that's exactly the service I received from T-Mobile a couple of years ago regarding a faulty phone.

They sent out a refurbed device and the delivery guy took my broken one away with him.

As far as I'm concerned that's how it should be done. Effectively an instant repair, given that either way I end up with a repaired device.

reehsetin

Hooloovoo wrote: »

Strange how that's exactly the service I received from T-Mobile a couple of years ago regarding a faulty phone.

T-mob don't do this any more, now you must get a repair, Orange still did replacements until recently, but post merger they now they have to repair too. Apparently it's 'better customer service' :rotfl:

Hooloovoo

reehsetin wrote: »

T-mob don't do this any more, now you must get a repair, Orange still did replacements until recently, but post merger they now they have to repair too. Apparently it's 'better customer service' :rotfl:

Awesome

I'm no longer one of their customers now, in any case.

And I do not get phones from network providers. SIM-only for me from now on.

Rusty!

mobilejunkie wrote: »

The real problem is not a replacement phone (you can't expect a new one); it's that CPW repairs often leave the phone in a worse state than when it started and IF they lend you one it's usually rubbish. Ther policy used to be that you have to waste THREE repair attempts before they will replace the phone.

CPW don't actually repair the phones themselves, they just act as a middleman between you and the actual repairers.

grumbler

I think your are mistaken. I recall people posting here that used to work for CPW in-house repairs.

Rusty!

Just checked and you're right, they do. I wouldn't use them :rotfl:

mcja

We have sent a tablet back to CPW for repair. Its a Samsung and they have sent it off to their in house repair centre before sending it back to Samsung. Our tablets was bought 29days before it stopped working.


We have given CPW the opportunity to fix it, and hope that they can. They have made it clear that if they, and Samsung cant, we will be offered a replacement.

JJ_Egan

As understand Samsung's UK main service agent is currently CPW circa 2013 .
CPW and Samsung are also going into partnership to launch new Samsung Stores .