Obligation to buy car parts

Hass

I broke down last week as a result of recently installed injectors not being secured properly. The bolt unscrewed while I was driving and the injectors lifted up out of the engine causing a bit of mess. Luckily, I have breakdown cover so car was recovered and brought to the garage affiliated with the breakdown company. The next day, I was told that the bolts had been replaced and therefore the injectors were secure. Unfortunately, the diesel return pipe had been damaged in the breakdown so one was ordered. I was told the pipe would cost roughly £5, however the next day, the mechanic phoned to say the pipe was £70. He said they had put second hand pipe on which would only last a short time. I collected the car before the £70 part had been delivered to the garage. I have had a second opinion from another mechanic to say I don't need the part and there shouldn't be any issue with the second hand pipe. Now, however, I have the original mechanic phoning me telling me I have to purchase the £70 pipe as he had ordered it for me. Basically, I just want to know if I have an obligation to buy it. I honestly think he is trying to pull a fast one on me. Surely he would have some right of return with the supplier? Sorry for the long winded paragraph.

DUTR

The garage will have an account of sale or return from their supplier.

forgotmyname

Tell them the car broke down 200 miles away and is in another garage. Probably on its way to the scrapyard tomorrow.

Start asking about the warranty on their workmanship.

arcon5

If you agreed to it then yes you do. You should have got a second opinion before agreeing

Moto2

You should pay for it or ask him what the re-stocking fee is and cover that

Westmead_Fan

it sounds to me that the part is from main dealer which could a special ordered part which is non returnable for them so they are out of pocket.

atrixblue.-MFR-.

arcon5 wrote: »

If you agreed to it then yes you do. You should have got a second opinion before agreeing

No you don't.


if I agree to book a date in a garage for my service but then I find I don't need a service am I obliged to have it serviced because I agree'd to have it done with them? NO.


same here, the part is ordered, the cars fixed OP had a second opinion at point they were able to with the car running as it was a non runner when the breakdown company took it there so it wasn't like they had a choice of moving the vehicle from place to place to obtain that second opinion they did so at the earliest opportunity after repair and told the garage that had ordered the part they did not require it based on the second opinion.


had the garage did things differently, I.E they wanted to use all new parts, then they should have said to the OP, this whats happened this is whats ordered this is when we expect the parts this is when we expect the job to be completed this is how much it will cost you, we will call you again to arrange collection of your car once the part is fitted.

atrixblue.-MFR-.

Moto2 wrote: »

You should pay for it or ask him what the re-stocking fee is and cover that

WHY? he cannot force the OP to return to have a part fitted that he's ordered.


if the fix wasn't going to last why bother telling OP anyway right, just let them know the injectors work but need a pipe and its on order they'll have it back when the part is back and fitted.


if the OP has paid the man for his work that's he's completed, then OP is not obligated to do anything else. even if a part is on order. garages loss for poor business practice,if the OP paid for it OP loses £70 not going back to have it fitted.


got this sometimes when working in a motor factors, garage does a fix the customer pays up for the work but there a part ordered for them to come back and have fitted, they never turn up the garage phones and cancels the part and there no issues with restock charges as its better business not to charge your main income from trade restock charges they can simply close an account and go elsewhere over petty stiff like this, special order items from other places we have sent back without a restock fee charged to us and had a refund of the costs minus postage.

Moto2

atrixblue.-MFR-. wrote: »

WHY? he cannot force the OP to return to have a part fitted that he's ordered.


if the fix wasn't going to last why bother telling OP anyway right, just let them know the injectors work but need a pipe and its on order they'll have it back when the part is back and fitted.


if the OP has paid the man for his work that's he's completed, then OP is not obligated to do anything else. even if a part is on order. garages loss for poor business practice,if the OP paid for it OP loses £70 not going back to have it fitted.


got this sometimes when working in a motor factors, garage does a fix the customer pays up for the work but there a part ordered for them to come back and have fitted, they never turn up the garage phones and cancels the part and there no issues with restock charges as its better business not to charge your main income from trade restock charges they can simply close an account and go elsewhere over petty stiff like this, special order items from other places we have sent back without a restock fee charged to us and had a refund of the costs minus postage.

No you're right, he can't force him
I wasn't coming from a legal POV just a 'what's right' one

If there isn't a re-stocking fee, all the better, it'll cost him nothing and he'll know he's done the right thing by offering to cover it in the first place. You may have different standards to me.

I do lots of temporary fixes in my line of work and stuff that you think will never last past the end of the day, goes on for months, all you can do is give your opinion based on experience.

specialboy

Did they charge you for the second hand pipe or is it being loaned to you while a new one was ordered?

fivetide

specialboy wrote: »

Did they charge you for the second hand pipe or is it being loaned to you while a new one was ordered?

Excellent point.

If they'd held on to your car and fitted a new part to get it going again, you'd have simply paid up. As they've done a fix on it to get you going a bit quicker, they are a bit miffed which I think is understandable.

Whilst the other garage feel the secondhand pipe will be fine (and it shows the first garage picked a good one/did a decent job) you can understand that the first garage feel putting a worn part on isn't going to be a long term solution and they'd be more likely to stand by their work with a new part in place.

If the pipe fails again, then you wouldn't have any come back.