Netflix - Charging even though no account?

MercilessKiller

Hi All,

Posting on behalf of a friend - She's recently noticed she is getting billed for Netflix (£5.99 for the past 3 months) though hasn't got a Netflix account and never signed up for a trial either! She's never used the service or seen the service, and her card hasn't gone missing either - Very odd.

She tried calling Netflix but had trouble getting through to anyone who could help.

Anyone heard of this before? She needs to stop the charges but guessing the bank can't do this and would have to go through Netflix direct - Anyone know a good contact there we can get in touch with directly?

Cheers!

MercilessKiller

Just an update, they've no account with her name or email (which we knew would be the case).

Ideal resolution:
1) Get money back
2) Don't get charged again

wiogs

Saw this posted as their customer services number 0843 506 9267

wiogs

Interesting. How did they get her bank account details.

MercilessKiller

wiogs wrote: »

Interesting. How did they get her bank account details.

Good question - She has absolutely no idea. I'm wondering if they were stolen but meh.

MercilessKiller

Pointed her to this:
https://support.netflix.com/en/node/1019

I guess they'll block payment straight away on her card but wonder if she'll get a refund!

bod1467

I've PM'd a board guide to get this thread moved to Consumer Rights as I think it will get a better audience there.

wealdroam

MercilessKiller, this clearly is unauthorised, so your friend needs to speak to her bank.

JohnB47

If they were using Direct Debit to extract the money from her account, she does have the power to block/cancel the Direct Debit by telling the bank to do that.

There has been much confusion about this but I believe the banks must obey the customers wishes, rather than insisting that the customer gets the retailer to stop claiming the money.

I would definitely ask the bank to investigate this.

esuhl

Under the Direct Debit guarantee (which covers all direct debits processed by UK banks), you are entitled to an immediate refund (by your bank) of any money debited in error (whether that is the bank's error or the company taking the money).

Leave it to your bank to sort out, and tell them to reject any future requests for payment from Netflix.

http://www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarantee.aspx

Jivesinger

JohnB47 wrote: »

If they were using Direct Debit...

I'm wondering if it was a continuous payment authority on a credit card rather than a DD? If so you don't have the same rights as a Direct Debit, although you can still insist that your bank cancels it (but that's a relatively recent change).

I'm wondering if someone else has fraudulently given the OP's credit card details and is enjoying free movies at their expense?