Question about a returned laptop

macman

SwiiftYz wrote: »

If they had offered me a full refund in the first place then that's what I'm entitled too.

You are only entitled to a full refund if the goods are faulty and they elect to refund, and not to replace or repair.
They can only charge a restocking fee if you 'change your mind' about wanting the laptop at all, which is not the case.
This dispute centres on whether the item was faulty or not, not about charging a restocking fee. If it wasn't faulty, they don't have to accept a return at all, and if they do so then they can do so on their terms-which involve charging a restocking fee.

cocopops21

macman wrote: »

You are only entitled to a full refund if the goods are faulty and they elect to refund, and not to replace or repair.
They can only charge a restocking fee if you 'change your mind' about wanting the laptop at all, which is not the case.
This dispute centres on whether the item was faulty or not, not about charging a restocking fee. If it wasn't faulty, they don't have to accept a return at all, and if they do so then they can do so on their terms-which involve charging a restocking fee.

That's not how paypal works. Restocking fee never comes into play. The OP just needs proof that the item has been returned (tracking number). Once escalated, a full refund will be given as the item is now with the seller. That's how it's worked in the ten years I've used it unless the buyer wants a partial refund or has clicked on other options when opening the case.

macman

I wasn't referring to Paypal-I was referring to the OP's dispute with the retailer. The dispute should be conducted via them until no resolution possible.
There is no 'automatic' right to return anything, unless under DSR. It depends on the retailer's own returns policy.

danthemoneysavingman

Surely if there's nothing wrong with it (now they've "fixed" it) you should just get it back. If you are rejecting a fully functional laptop then that's a return where a restocking fee could reasonably be applied.
Do you not want the laptop?

SwiiftYz

I have already received the refund for the laptop minus the 10% restocking fee and delivery.

Here's the video I made prior to returning the laptop:
http://www.youtube.com/watch?v=BcIqCw3Zauc

According to Scan (as I previously stated) they formatted twice and have since resold the laptop to a new buyer with no problems reported.

But It's completely my word against theirs, If I didn't want the laptop I would of just sent it back under the DSR, not claiming it as faulty.

I no longer require the laptop as I had to purchase another seeing as It was a Christmas present but I would have accepted a replacement at the time.

macman

If you sent it back under DSR, rather than rejecting it as faulty, then they've every right to charge a restocking fee.
When you sent it back, what did you actually request to be done?

SwiiftYz

I sent the laptop back as faulty, they offered me a full refund at that point. I accepted and was then told I'd be charged a 10% restocking fee + delivery which I protested against & now we're here.

jaydeeuk1

Thats Sca(m) customer services for you, there's a reason why most techie minded people know to avoid them.

Stick to Amazon, or if considerably cheaper, Ebuyer who have improved a lot over last 6 - 12 months.

SwiiftYz

I've been dealing with them for 10 years and never had anything but brilliant customer support from them, however since dealing with this one returns manager who is arrogant and ignorant as hell, I won't be dealing with them again.

I've gone to Amazon for now, found the soundcard I needed £10 cheaper. I'm "techie minded" as you put it but after dealing with them for so long, I never saw myself having any issues with them. Oh well, time to give eBuyer or PC Specialist a try next time round.

hughmac_2

I've learnt to avoid the Amazon Market place. Had a terrible experience with one of their market place sellers (FozTronik) who refused to acknowledge any of my requests for a refund. Basically I bought a "NEW" laptop back in August 2013. Having experienced battery failure within 3 months I was told my request was outside the Amazon 90 day guarantee period. Turned out Foztronik had sold me a reconditioned laptop and had botched the battery installation. If you buy through the Amazon market place you are only entitled to a 14 day cover period! Needless to say I bought it on my credit card, made sure I got Sony engineers report and have just managed to get my money back...