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no booking reference

babysteps24
babysteps24 Posts: 256 Forumite
in Flight delay compensation
EU delay are handling my claim, we are now at a stage where it will prob go to court but I have been asked to supply the booking ref no or it can go no further. I have flight details time, flight number etc, I can say who I booked with and flights were with Thomas Cook. Booking agent said to contact Thomas cook for ref I emailed but no response but why would they give me it!!? Legally do they have to give me it, argh!
any advice!
thanks

Comments

  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    babysteps24 wrote: »
    EU delay are handling my claim, we are now at a stage where it will prob go to court but I have been asked to supply the booking ref no or it can go no further. I have flight details time, flight number etc, I can say who I booked with and flights were with Thomas Cook. Booking agent said to contact Thomas cook for ref I emailed but no response but why would they give me it!!? Legally do they have to give me it, argh!
    any advice!
    thanks

    Did you book it as the travel agents? You can see if it's on the system. You can always say you need it for an insurance claim. Or make an SAR request of TC to find what personal data they hold on you.
  • babysteps24
    babysteps24 Posts: 256 Forumite
    thanks for the advice:beer:
This discussion has been closed.
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