Flight Delay Claim Rejected

yeahscience

Hi, hoping some one can help please.

We were scheduled to depart Dalaman airport (Turkey) GMTtime 23.15 14th June 2012 actual departure was after GMT21.00 15th June 2012. Thomas cook informed us this was due to a technical fault we arrived at our destination well over 20 hours late.

I contacted Thomas Cook earlier this month and was fobbed off. So asked why and said I didn't find this acceptable and today have had this reply.....

On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding this delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question.

I appreciate you remain unhappy with this decision, and whilst I regret this, we do not believe that a payment under the rules of the scheme is relevant in this particular case. Should you remain unhappy I can only suggest that you contact the Civil Aviation Authority (CAA) online or call the CAA for advice on 020 7453 6888.

Am I right to be seeking compensation? Is this worth pursuing?

Any advice regretfully received.

Caz3121

you should post on the Thomas Cook thread, have a read, plenty of similar stories there. You will find details in the FAQs on that thread about the court process