T-mobile sent sms in error advising data allowance exhausted

thefirs

I received the following sms this morning: "You've used up your Internet booster. To continue using data until your fair use limit resets on 1/3 click here.... [followed by url]". Following the link isn't possible over wifi and impossible over 3g.

I knew from my phone that I'd only had 12.31 MB of my 250MB allowance, so prepared to do battle with a foreign call centre, only to be deflected by a friendly Welsh girl saying "sorry it's a mistake and lots of people have had this message".

End of problem and 3g works fine, though it would have been nice to get another text explaining it was a mistake.

Might help anyone else similarly confused.

amf

Snap! Nice to know I'm not the only one to receive this. My new monthly allowance only started today too :eek:

The_ICT_Engineer

They have been having a few problems of late, In my case my monthly 'Internet booster' was end after 7 days. It was reinstated a week later.

Text from T-moble on 30/01/14
We've fixed the problem affecting your allowance and credited you with anything spent during this time. We're very sorry for any trouble this caused you.

Nebulous2

I've two phones with them. Phoned at the weekend to upgrade or downgrade them, depending how you look at it, to two new sim-only contracts. I was quite happy with the deal so agreed to renew them both. This evening mobile data has gone down on both of them! Sitting in a queue listening to canned music.