Royal Mail stuff me about over £0.01!!!

Wayne3765

I was recently overcharged by 68 pence on an item I posted ( charged for a packet when it was large letter size) I only realised when I posted an identical item a couple of days later.

I doubt it very much that the postman knocked the door of the addressee and said

the sender paid too much, here's 68 pence

rapido

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trisontana

rapido wrote: »

Now on this subject, I sent a small packet recorded air-mail to Ireland and had already weighed it at 175gms at home and calculated it to be £5.20 on the Royal Mail website.

Get to the post office, and hear "£5.33, sir". The cashier is a pretty honest and friendly chap (well it seems anyway) so I asked if he was sure and "that's what my computer says for upto 180gms, sir". I couldn't understand where £5.33 came from, but I had to be quick as I wanted to catch the bank afterwards.

So I paid and got a receipt, but got home, checked again and it's £5.20!

Any suggestions what I should do? The receipt doesn't show the weight that I sent, but it does show the price I paid.

-rapido

Could it be that your scales are not as accurate as the one at the Post Office ?

rapido

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custardy

okay ive got to retort to some of the comments on here although i know ive replied to some of these points before
underpayment is ahuge issue.you may look at it as 1 letter underpaid by 1p but scale it up by 000's or even 000000 on a daily basis and then you see the figures involved.
consider the cost of a stamp doesnt even cost the true costs of delivering an item point to point and now you want to pay even less?

its been over a year for people to realise there are new pricing methods in place so ignorance is not really an excuse now.

there are costs involved in dealing with underpaid items and RM need ot have depts in mailcentres and delivery offices to deal with this.
i dont think people quite understand the scale of letters involved.

yes it used to be that charges were waived on cards,gifts etc but those days are pretty much gone.our office got hit for being £20,000 under on our charges. does that seem a small figure to you? this was with charges being waived so we dont do that anymore!! as the RM bean counters treat this as theft!

you can refuse the item and the sender(if it has return info)can be charged at their end

posties do not accept cash at the door.this way the posties are not carrying cash,theres no issue over honesty,charge questions etc
just think how many scammers could show up at some pensioners door telling them they owe RM money?

to the last question.PO scales are calibrated and should be accurate,if you have a query i would take it up with the PO in question however just because a scale is digital doesnt make it 100% accurate

Lorian

Two weeks ago we received mail with money to be paid. It was a small part from a store purchase that had been missed from the box so they posted it to us. They put 8p too little postage on it. It was a tiny evelope (less than A5) and weighed about 30g but it was about 2mm too thick.

So I had to cycle 10 miles round trip, pay the 8p plus the £1 handling charge to get it.

I never bothered telling the shop because life is too short.

What annoyed me though was the lady in the parcel office says "That's rediculous" when she realised how much I had to pay and for such a minor infindgement. She still made me pay though.

adouglasmhor

I run mailroom services amongst other things at a large local authority in Scotland, we pay out regularly inluding handling charges for mail including half wits sending in job applications in big fat A4 size envelopes with one ordinary first class stamp. On the other hand we receive dozens of miss sorted items for other business addresses every week amongst our mail. We are not allowed to recharge the Royal Mail our handling costs for them, so the council tax payer is out of pocket again.

custardy

adouglasmhor wrote: »

I run mailroom services amongst other things at a large local authority in Scotland, we pay out regularly inluding handling charges for mail including half wits sending in job applications in big fat A4 size envelopes with one ordinary first class stamp. On the other hand we receive dozens of miss sorted items for other business addresses every week amongst our mail. We are not allowed to recharge the Royal Mail our handling costs for them, so the council tax payer is out of pocket again.

missorts,speak to your local DO.

things like job applications.have you thought about adding a note to the form(i assume its a set application)advising on getting the proper postage?
if it was me i would advise all underpaid applications would be refused

adouglasmhor

Missorts have been reported many times, still get them, the average person doesn't realise, income tax, pensions, hospitals etc. are nothing to do with the council. Including sorters.

I would refuse all underpaid job applications too if it was my call.

We regularly get missorts for the Civic Centre in Wythenshawe - we are in Motherwell! We have had Civic Centre Lerwick in the Shetlands and Waitakere Civic Centre New Zealand. Usualy it's East Kilbride Civic Centre on the other side of the Clyde valley though.

Another classic is local mail for small villages being returned to us as insuficient postage - for international mail - worse than useless to be honest.

jelly_p

If you order an item from overseas, you now have to pay a customs charge, plus the Royal Mail Handling charge of £8

Ended up having to pay an extra £13 for my wife's birthday present which only cost £30 in the first place


OK so Royal Mail collect the package for you and pay the customs charge for you, but £8 - How do they justify that