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New contract help

ryan92
ryan92 Posts: 614 Forumite
Part of the Furniture 100 Posts Name Dropper
I took out a vodafone contract for myself as it was a good cash back deal that worked out at about £10 a month. It took a while to process to the point I thought it was going to
Fail a check.

I went to another supplier and although the deal was still vodafone I went ahead and tried it. I was accepted and the phone was sent out.
My Dad decided he would take the first deal after I then got an email to say it had Ben dispatched.

Anyway the second phone arrived and I opened it up for my dad and put tr SIM card in ; no service.

I had to return the phone due to a connection issue but vodafone said I failed the second credit check so shouldn't have received the second phone.

What are my rights here? Could and will
MpbilePhonesDirect send me the phone back
Out because it was opened and will I be forced to keep the contract if they somehow negotiate with vodafone because the simcard was inserted albeit it didn't connect to the network?

Thanks :)
Currently in a Protected Trust Deed - 17 payments until DEBT FREE - February 2027

Comments

  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi ryan92,

    Thanks for your time on the phone yesterday.

    If you need any further help please let me know.

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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