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broken mobile -guarantee void

noelphobic
noelphobic Posts: 2,297 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Mobiles
My son has a Motorola which he has had for less than a year. He dropped it and damaged the back a few weeks ago but it was still working fine. It stopped working altogether yesterday but EE are refusing to honour the guarantee because of the cosmetic damage.

Does he just have to swallow it (not literally! :eek:), or is it worth pursuing? He is already extremely unhappy with EE because he was getting phone calls from a debt collecting company when EE actually owed him money.

Thanks in advance for any help.
3 stone down, 3 more to go

Comments

  • Timalay
    Timalay Posts: 960 Forumite
    Part of the Furniture 500 Posts Photogenic
    User damage will generally void any warranty I'm afraid. So not really worth pursuing.
  • noelphobic
    noelphobic Posts: 2,297 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Timalay wrote: »
    User damage will generally void any warranty I'm afraid. So not really worth pursuing.


    It was working for a good while after it was damaged though, so it may well be that they are 2 separate issues. However, I realise it would be difficult to prove that.
    3 stone down, 3 more to go
  • thegirlintheattic
    thegirlintheattic Posts: 2,761 Forumite
    If you had insurance you could try to claim through that.
    Save £200 a month : [STRIKE]Oct[/STRIKE] Nov Dec Jan Feb Mar Apr
  • noelphobic
    noelphobic Posts: 2,297 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    thegirlintheattic wrote: »
    If you had insurance you could try to claim through that.


    Sadly not.
    3 stone down, 3 more to go
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