Returns not received

custardy

That is not a barcode
purely a transaction number
you have no claim with RM.
Chase up Selfridges stating you have followed their procedures(take a screen grab incase it changes) and expect a refund.
lesson learned though. for that value. SD all the way

nebari

I took a screen grab as soon as I had read their T&Cs

I always send things SD, the only reason I didn't this time was that the site told me to print the label and obtain a proof of postage, unless it was > £250 (which it isn't).

You're right though, in future I will for anything.

jacques_chirac

Proof of postage will state the delivery address and the weight of parcel, which is more than enough should it be needed for a small claims case against the retailer. By bris's logic SD would also be useless - there is still nothing to prove what was in the parcel.

hollydays

Interesting thread , good luck OP .

nebari

Update:

Hi all, I have had several conversations yesterday and today, the latest call was with a supervisor where I mentioned the DSR, contract between Selfridges and the Post Office etc.

She told me they would issue me with a voucher, where I pointed out I was entitled to my cash back (this is where I need clarification). At this point she told me that her manager had said this was the only option.

At this point, I went through everything again, and she is now off to see her manager again, and will get back to me a little later.

Am I correct, in the statement I made, that I am entitled to my cash back, and do not have to accept a voucher?

unholyangel

Yes you're entitled to your money back and shouldnt have to accept a voucher.

Heliflyguy

tinkerbell28 wrote: »

Op can't make a claim, as she didn't pay the postage. The contract is between the retailer and the PO.

Not entirely relevant to the OP but it would appear the recipient can make a claim although I have read so many times here they cant.

http://www.royalmail.com/personal/help-and-support/claims-process-for-inland-items

See When to claim and Next steps

I became aware of this on another site were an item was damaged in transit by RM.