want to know how im wired to exchange

cozzyman

hi
my exchange has been able to accept orders since feb 2011 for infinity but im still a no go i suspect they have me wired to exchange a weird and wonderful way that stops me getting it is there anyway to find out how im wired to the exchange and if its a stupid way get them to do it properly ie ofcom or similar? thanks

yangptangkipperbang

Just because your exchange is taking orders for Infinity doesn't mean that everyone under that exchange will be wired to get it.

If it means laying 5 miles of fibre and installing a new cabinet to reach 10 houses BT won't bother. The cabinets cost tens of thousands of pounds on their own!!

Start here:

http://recombu.com/digital/news/fibre-broadband-why-doesnt-my-bt-cabinet-have-fttc-when-my-exchange-is-ready_M10846.html

spyhunter

There are a few checks you can do,

1. https://www.btwholesale.com/includes/adsl/main.html

This will tell you if you can get FTTC and what cabinet you are connected to.

2. http://fttc-check.alc.im/

This shows FTTC availability and will tell you if you are on an exchange only line (which rules out FTTC for now) but it is out of date on some information.

3. Email Openreach

[EMAIL="nga.enquiries@openreach.co.uk"]nga[/EMAIL][EMAIL="nga.enquiries@openreach.co.uk"].enquiries@openreach.co.uk[/EMAIL]

Ask them and they will give you the most up to date information for your area but they may be slow to reply.

cozzyman

When I was talking to open reach and used their site it says I can get it
So open reach says they don't know why I can't get it but with bt computer says no :-)

spyhunter

cozzyman wrote: »

When I was talking to open reach and used their site it says I can get it
So open reach says they don't know why I can't get it but with bt computer says no :-)

The Openreach site only tells you that an exchange is enabled. Your cabinet also needs to be enabled and not all cabinets within an exchange area get upgraded.

If your cabinet has been enabled then the reason you still can't get FTTC might be because you are too far away from the cabinet to have an order accepted.

Gordon_Hose

Where I used to live, the streets around ours could all get FTTC. The cabinet we were connected to is still not enabled for FTTC as I've spoken to friends who still live there.