Help needed please

colino

Correct, WTFH, as I might have exclaimed, - the OP would be in even greater dire straits.

Joe_Horner

Given what the Op posted, the only assumption anyone is really making (and clearly stating) is that the garage supplied and fitted the faulty part as part of the original repair.

If that wasn't the case then it would be odd in the extreme for the garage to be blaming the supplier of a part that wasn't involved in the original job and even more odd for the supplier to be blaming the garage who hadn't fitted it!!!

So, given that one completely reasonable assumption, the OP's recourse is to the garage.

colino

"Only assumption" is an idle remark unworthy of you. Still no OP info.

Joe_Horner

Not at all. When offering advice on a forum some assumptions always have to be made. As long as they're either blindingly obvious (eg: "assuming this is a genuine question and you're not just trolling") or clearly stated (eg: "Assuming the part was supplied and fitted by the garage"), then there's no problem at all with that.

It's crystal clear from the information that's been given that the failed part was involved in the original repair. Otherwise the garage would simply be saying "nothing to do with what we did" rather than try to blame the supplier.

It's also crystal clear from the information given that the garage fitted whatever the part was. Otherwise the supplier would have no grounds at all to try and blame the garage.

So, it's clear (assuming the OP isn't trolling) that a part was fitted during the original repair which has failed. In which case, from the OP's position it's a basic matter of consumer law that the garage is liable to put it right if they supplied the part as well as fitting it.

In other words, assuming they supplied and fitted the part, it's their responsibility.

I'm really not sure what's so hard to grasp in that!

Iceweasel

Oh dear - let's not squabble amongst ourselves.

We really do need to wait for the OP to return and clarify the situation.