Help needed please

mummyyummy_2

Does anyone know of any organisations that they could recommend Please? I need some proper advice re my car. Recently it Went into garage for a very costly repair. However it came Home making a bad noise so we were advised to take car back to garage. It broke down on way there so it had to be towed. Garage are blaming a part which is under warranty From a diff company. That company are Blaming the garage. Vicious circle. So if anyone knows of any Websites or organisations that would give me free (car) advice (Kind of like CAB or watchdog) or wherever as We have no more money to pay to get our car back. Thankyou...

atrixblue.-MFR-.

if the garage says its a failure of the part and company says its the garage, your in middle, either way, you have the right to have the fault corrected at no cost to you.



with my experience form working in a motor factors in the past warranty refusals tend to come with a detailed report to the garage on why and how the part failed due to illfitting the part, some send pictures along with the report pointing out how they drew to that conclusion.

either case the garage should not hold you in limbo without a car because of a despute they have with the warranty, they should repair it the damage the failed part has caused and give it back to you, with apologies.


I would not be happy to pay again on a part that is under warranty and fitted by a garage that has no broken and neither wants to accept liability for it, your rights are that The garage should repair it at their cost and reclaim the costs form the part manufacturer if they say its a faulty part later down the line not hold you in limbo

Joe_Horner

As long as the garage supplied and fitted the part involved (I'm assumig it was part of the original repair?) then it doesn't matter "who's at fault" between the garage and the part supplier. You made a contract with the garage and it's their responsibility to put it right.

If they want to they can then chase the supplier for what that costs them, but they cant keep you waiting for your car while they argue between themselves.

A website isn't going to be able to help you much, you either need to go and confront them yourself and insist (politely) that they get it sorted, or speak to your local CAB or Trading Standards if you don't feel confident to do that.

colino

Sorry OP, you are way too vague to give a useful answer to. For example, if your problem is that you needed a new turbo fitted but the repairing garage just changed that, without all the recommended clean up work and additional, ancillary component renewal and the replacement turbo blew too, then it would be the installing garage to blame.
If instead it's a replacement DMF and after properly fitting it, the thing has gone pop, then its the parts suppliers problem and they should supply the free replacement and pay the labour for it to be replaced.

Bantex_2

colino wrote: »

Sorry OP, you are way too vague to give a useful answer to. For example, if your problem is that you needed a new turbo fitted but the repairing garage just changed that, without all the recommended clean up work and additional, ancillary component renewal and the replacement turbo blew too, then it would be the installing garage to blame.
If instead it's a replacement DMF and after properly fitting it, the thing has gone pop, then its the parts suppliers problem and they should supply the free replacement and pay the labour for it to be replaced.

That would be between the garage and their supplier though and nothing to do with the OP. (Assuming the garage supplied the part).

Joe_Horner

colino wrote: »

Sorry OP, you are way too vague to give a useful answer to. For example, if your problem is that you needed a new turbo fitted but the repairing garage just changed that, without all the recommended clean up work and additional, ancillary component renewal and the replacement turbo blew too, then it would be the installing garage to blame.
If instead it's a replacement DMF and after properly fitting it, the thing has gone pop, then its the parts suppliers problem and they should supply the free replacement and pay the labour for it to be replaced.

But none of that is the OP's concern if the part was supplied and fitted by the garage. her contract is with the garage, and they have to put it right regardless of whether it was a faulty part or not.

If I fit a battery to someone's £2k Omega and it leaks, causing damage, then I have to bear the cost of the repair. I can then try and reclaim it from the battery supplier / manufacturer if I believe the battery was faulty but I can't keep my customer waiting while I do so.

That's just one of the joys of doing business the (legally and morally) right way.

colino

OP, you have to be clear on what the fault is and then focus on the liable party to resolve your problem. Currently, with no information, you are contributing to the merry-go-round that the garage and supplier are taking you on. It's costing them nothing so far other than a few minutes of hold-off phone calls, no doubt they will next say it is an unassociated part that has failed.
Get armed with some information, find out who your target is, and focus on getting them to provide a timeous solution.

Bantex_2

Seems pretty simple to me, garage supplied fitted a faulty diff part. They are liable. Why complicate matters?

Joe_Horner

The OP's "target" is the garage because they're the one she had a contract with. Simple as that.

colino

Surprised at all the assumptions being made here, especially by regular posters.
Still no info. from OP.
A whole load of difference from someone going into a garage and;
a) I've got a funny noise coming from my car, can you tell me what's wrong and fix it; (which appears to be the widely held assumption here) and;
b) I've (me, my mate, or my medium) identified a faulty turbo (or whatever) change that part and I'll pay you.
Shifts the balance entirely and you can email, phone or letter who you like, you'll still go round in circles and no-one will put their hands up to take the blame.
Define the issue first and find your target for blame (and recourse), then focus your energies in actually getting it fixed from that source. The rest is all hot air.

WTFH

colino wrote: »

Surprised at all the assumptions being made here, especially by regular posters.
Still no info. from OP.
A whole load of difference from someone going into a garage and;
a) I've got a funny noise coming from my car, can you tell me what's wrong and fix it; (which appears to be the widely held assumption here) and;
b) I've (me, my mate, or my medium) identified a faulty turbo (or whatever) change that part and I'll pay you.
Shifts the balance entirely and you can email, phone or letter who you like, you'll still go round in circles and no-one will put their hands up to take the blame.
Define the issue first and find your target for blame (and recourse), then focus your energies in actually getting it fixed from that source. The rest is all hot air.

You've missed out option c) "I've bought the part that I think needs replacing and I want you to fit it"