Help-orange mobile upgrade a joke!

jenefre

I have just tried to upgrade my mobile contract with orange to no avail. I searched on-line and saw that I could get an iPhone 4s for £17 through secure-mobiles.com using O2 for the tariff . I then phoned Orange to see if they could match that price. I was told the best they could offer was £21.99 with limited minutes and data and that all they could offer me was what was available on-line. They also informed me that if I went with an on-line company the Apple warranty would be invalid and that I could be left with a faulty phone and out of pocket. Is this true? Am I not covered by consumer law? Has anyone else had any problems - or if successful how did you do it? Many thanks for your help in advance!

zippychick

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Zip

grumbler

jenefre wrote: »

...They also informed me that if I went with an on-line company the Apple warranty would be invalid and that I could be left with a faulty phone and out of pocket. Is this true?

They told you blatant lies.

Am I not covered by consumer law?

You are covered by the SoGA: Consumer Rights Armour

And you are covered by Apple's pathetic warranty that is 1 year unless you pay extra for extending it.

Savvy_Sue

Hold your nerve and wait for them to get in touch with you again ... no promise that they will offer you anything better, but it worked for me.

However I then had a letter giving the wrong figure for my contract, so I had to phone and say "I didn't agree to pay that much!" Fortunately it seems to be accepted that I didn't, so the payment should be reduced, but I'll be checking ...