Help:O2 contract signed 29/12/13. Price increased today

corners_2

Hi,

My husband signed up for a new 24 month O2 contract through the Carphone Warehouse on 29th December 2013

Today, he has received a text increasing his monthly rate from £22.00 to £22.59.

This is surely unfair!

I have tried reading the thread about previous price increases but have to confess I am bamboozled by the information.

It surely cannot be fair that one month after taking out a 24 month contract, the price is increased for the remainder of the term.

I am happy to write a letter of complaint but I'm not who to start with or what to say.

I don't want to over react but equally so I don't see why I have to pay the increase when I'm tied in for 23/24 remaining months to a price which has only just been agreed.

The RPI hasn't increased that much in one month.

Any advice to point me in the right direction would be welcome

Thanks

DUTR

corners wrote: »

Hi,

My husband signed up for a new 24 month O2 contract through the Carphone Warehouse on 29th December 2013

Today, he has received a text increasing his monthly rate from £22.00 to £22.59.

This is surely unfair!

I have tried reading the thread about previous price increases but have to confess I am bamboozled by the information.

It surely cannot be fair that one month after taking out a 24 month contract, the price is increased for the remainder of the term.

I am happy to write a letter of complaint but I'm not who to start with or what to say.

I don't want to over react but equally so I don't see why I have to pay the increase when I'm tied in for 23/24 remaining months to a price which has only just been agreed.

The RPI hasn't increased that much in one month.

Any advice to point me in the right direction would be welcome

Thanks

The RPI is a figure used on a certain date, the increase is not until March 2014 bills onwards.
You can write in or call them.
Personally I don't have much faith in success but on the major thread, some give the impression O2 will curl up and retract their proposal or even give you the company.

NittyGritty

DUTR wrote: »

The RPI is a figure used on a certain date, the increase is not until March 2014 bills onwards.
You can write in or call them.
Personally I don't have much faith in success but on the major thread, some give the impression O2 will curl up and retract their proposal or even give you the company.

"Personally I don't have much faith in success"
I think we can tell, that doesn't mean others don't


"some give the impression O2 will curl up and retract their proposal or even give you the company"
don't think any on the thread state it will be like that at all, however if you feel you have a chance then you simple complain (you have nothing to lose and everything to gain providing you have a valid reason), sitting back like you seem to suggest will get you nowhere

NittyGritty

corners wrote: »

Hi,

My husband signed up for a new 24 month O2 contract through the Carphone Warehouse on 29th December 2013

Today, he has received a text increasing his monthly rate from £22.00 to £22.59.

This is surely unfair!

I have tried reading the thread about previous price increases but have to confess I am bamboozled by the information.

It surely cannot be fair that one month after taking out a 24 month contract, the price is increased for the remainder of the term.

I am happy to write a letter of complaint but I'm not who to start with or what to say.

I don't want to over react but equally so I don't see why I have to pay the increase when I'm tied in for 23/24 remaining months to a price which has only just been agreed.

The RPI hasn't increased that much in one month.

Any advice to point me in the right direction would be welcome

Thanks

if you use RPI as your reason to leave sadly it wont get you anywhere,


the only 2 options you have is if you already use calls and texts outside your allowance by 10%,(as prices are increasing on calls and txts) if its less than that you could always use Material Detrement as a reason.


those are the only reasons you could use


use the below as your argument should you wish to complain firstly to 02 complaints team, and then and only then use CISAS


5.4 You can end this Agreement without having to pay the Monthly Subscription Charges up to the end of any Minimum Period you have left, if:
(a) we apply an increase to your Monthly Subscription Charges other than an RPI Change; or
(b) we increase any of our Out-of-Bundle Charges in a way that would have had the effect of increasing your total bill (based on your usage in your bill in the month prior to our notification) by more than 10% if the increase(s) had applied for the whole of that month's bill.

corners_2

In online chat with O2 the rep told my husband that OFCOM put the charges up, and 'it's only pence' was their final comment.

He doesn't necessarily want to leave O2, just wants to have the contract he agreed a month ago, honoured without the price increase.

I'm with O2 as well, and have had the increase applied, but my contract is almost nearing renewal in the next six months so an RPI increase is reasonable in the circumstances.

Over the length of the contract it is only going to add about £15 overall, but it really is the principal of the matter, as the contract is one month old.

What is really galling is that he can go today and get a similar deal- at the price he agreed originally