No Net Access or Dial Tone

aj9648

Hi

We have sky TV. Since Friday we have not had any net access or dial tone on my phone - but TV works fine.

I rang Sky and they said that they would send an openreach engineer out. They had a look and said that I did not have a Open reach line. Some how I had an old NTL box and everything was connected to that - legacy of old owners.

So he wanted to drill holes and all sorts to get it working which I asked to stall until I got more detail.

I am not too sure whats wrong as it was working fine before. We have had work done at the house but no one can tell me if there was any phone lines they encountered.

Any advice?

iniltous

Who do you pay phone line rental to ?, if it's Sky, then your line has nothing to do with VM and the Openreach engineer was sent by Sky because Sky use OR infrastructure, sometimes a lazy OR engineer when told to install a new line will use an existing VM socket, but they shouldn't do this....if Sky asked OR to go to your address and you were not a Sky/OR telephony customer there wouldn't be any record of you on the system and it would have been impossible to organise a visit from OR, so you probably are Sky/OR and not a VM customer
If you have had work done inside the house, perhaps your contractor has removed the OR socket, thus causing the fault, and if that is the case it will be chargeable to restore the service, perhaps he though you had VM( NTL) and the other sockets were redundant

Retrogamer

I'd advise to get the Openreach engineer back out and let them complete the work they need to do with the drilling ect.

The engineer will fit a new NTE5a socket (this brings it up to Openreach / industry standards)

They will also likely replace the line connecting from the back of the socket to the next part outside.

It's possible that during house work or renovations the original line going to the back of your third party socket have been damaged. Often when this happens if the lines route under floors or behind walls the engineer cannot repair it and a new line, routed in a different way will be connected instead.

The TV doesn't need a working phone line to work all the time. It just dials out now and then to check so if you buy pay per view movies ect that you get charged correctly.