We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
PIN has reset itself - what to do?
I was using an old phone in which I had the new EE-based Asda Mobile SIM card, and set up the keyboard-lock security PIN in the normal way. This seemed to work fine, just to make the keyboard and options accessible.
I then transferred the SIM into a new phone, but there was then no requirement to enter any PIN code, and the keyboard was unlocked all the time. I went into the Security settings and set the PIN mode from Off to On, but was then asked to enter a PIN. I tried the one to which it had been set, then a default PIN of 12345, but neither worked, and I have only one try left.
What can I do now? I can probably find the PUK which was printed on the credit-card-sized piece of plastic from out of which I pressed the SIM card, but I'd prefer not to have to use it. Alternatively, I can just leave the phone working without a PIN.
Could the new SIM have had the PIN reset to some other default by EE/Asda Mobile? (I can't ring their Help Desk yet because the phone number hasn't yet been moved to the new SIM card...)
Thanks!
I then transferred the SIM into a new phone, but there was then no requirement to enter any PIN code, and the keyboard was unlocked all the time. I went into the Security settings and set the PIN mode from Off to On, but was then asked to enter a PIN. I tried the one to which it had been set, then a default PIN of 12345, but neither worked, and I have only one try left.
What can I do now? I can probably find the PUK which was printed on the credit-card-sized piece of plastic from out of which I pressed the SIM card, but I'd prefer not to have to use it. Alternatively, I can just leave the phone working without a PIN.
Could the new SIM have had the PIN reset to some other default by EE/Asda Mobile? (I can't ring their Help Desk yet because the phone number hasn't yet been moved to the new SIM card...)
Thanks!
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.2K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards