Problem with online payment to Aqua.

KaiserBill

I have been trying-for the first time to pay Aqua online. My bank is Barclays.


When I type Aqua in as the payee it predicts the rest of the details. It fills in the sort code and account numbers, both of which are wrong. They must be the old details. They are not the new ones shown on my Aqua statement.


The trouble is that I am not given the chance to change the sort code or account numbers to the new correct ones.


Has anyone who banks with Barclays had this problem, is there any way to overcome this ?

YorkshireBoy

I don't bank with Barclays, but is there another option to 'pay a person' (or maybe 'funds transfer') where you can enter the details manually?

KaiserBill

YorkshireBoy wrote: »

I don't bank with Barclays, but is there another option to 'pay a person' (or maybe 'funds transfer') where you can enter the details manually?

No. To make a payment you have to make a list of people you wish to make payments to. When you start the process to make a payment you are given a choice. A payee who is already on your list or a new payee-who you need to add to your list.


So I have clicked on add a payee to the list of approved payees. You then get a box to type the new name in. When I type Aqua in, or Aqua Credit Cards, or anything with the word Aqua in. it simply predicts the rest, which of course is incorrect. No other options are available to me.

dotdash79

why don't you type something else as a payee?

Hooloovoo

KaiserBill wrote: »

No. To make a payment you have to make a list of people you wish to make payments to. When you start the process to make a payment you are given a choice. A payee who is already on your list or a new payee-who you need to add to your list.


So I have clicked on add a payee to the list of approved payees. You then get a box to type the new name in. When I type Aqua in, or Aqua Credit Cards, or anything with the word Aqua in. it simply predicts the rest, which of course is incorrect. No other options are available to me.

Simply choose a name that doesn't include the word Aqua. Just call the entry "Credit Card" or something like that. It's just a name for your own reference, it doesn't have to match anything on the other side of the transactions.

KaiserBill

dotdash79 wrote: »

why don't you type something else as a payee?

Hmm. I had not thought of this. I have read so many horror stories of people who manage to send online payments to the wrong people I am a bit reluctant to do anything which might end up with me doing the same.


However........if it has the correct sort code and account number then it should reach Aqua.


I see from the bank giro credit payment form they send that their account is with Lloyds TSB now.


If I enter them as the payee then I assume that it should reach them


I expect there must be some other people on here who bank with Barclays, I wonder how they might overcome this.

YorkshireBoy

KaiserBill wrote: »

Hmm. I had not thought of this. I have read so many horror stories of people who manage to send online payments to the wrong people I am a bit reluctant to do anything which might end up with me doing the same.

But by using their system that's exactly what you might have done, had you not realised.


I avoid these 'find payee' methods at all costs, and always select 'pay a person' to pay my cards. And if I check and double check the details I've entered then there's no-one else to blame but myself if I get it wrong.

KaiserBill

Thanks guys, I seem to have found out now what the problem is.


I tried putting other names as the payee, credit card, Lloyds Bank etc. Every time I did it became predictive with drop down lists of sort codes and account numbers.


It seems that if you want to send a payment to a payee who is not on this, their pre-approved list, then you need one of their card readers to override this system. Sadly I don't have a card reader for this account. I will apply for one now.




Thanks for the input.

Fingerbobs

KaiserBill wrote: »

Thanks guys, I seem to have found out now what the problem is.


I tried putting other names as the payee, credit card, Lloyds Bank etc. Every time I did it became predictive with drop down lists of sort codes and account numbers.


It seems that if you want to send a payment to a payee who is not on this, their pre-approved list, then you need one of their card readers to override this system. Sadly I don't have a card reader for this account. I will apply for one now.




Thanks for the input.

If you have a card reader from another bank, it would be worth giving it a try. Many of them seem to be identical. I know from personal experience that Barclays PinSentry, Nationwide and NatWest card readers all work interchangeably with each other's cards.

TheEffect

I have them listed as just 'Aqua' on my Barclays internet banking.

When it gives you the drop down option to select Aqua, just click away from it by going straight to the sort code/account number box.

Yes, you need a card reader or the Pin Sentry within the Barclays app.

KaiserBill

Fingerbobs wrote: »

If you have a card reader from another bank, it would be worth giving it a try. Many of them seem to be identical. I know from personal experience that Barclays PinSentry, Nationwide and NatWest card readers all work interchangeably with each other's cards.

I did actually manage to send a payment to them. I have an old dormant account with the CO OP. which I have a card reader for. Their system is different and, in my opinion much better. You simply fill in the details, sort code, account number in the boxes provided, none of this silly drop down pre-arranged options which you are forced to choose from.


I have now ordered a card reader for my Barclays account-my main account now. When it arrives I will try again using it to pay my next payment with that.