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Transferred to TalkTalk
dvlufc
Posts: 4 Newbie
We've just signed up with Talk Talk for Fibre broadband. Have had phone and broadband transferred over to them on 17th January (still waiting on Fibre, but that's a different matter!).
Just phoned our previous provider (Home Telecom) to check that the Direct Debit with them had been cancelled. They had not received anything from Talk Talk and the line was still active with them. Also I was advised that I had to pay £40 disconnection fee as Talk Talk had not taken on the Line (plus £17 for the 1 months notice)
Should Talk Talk have contacted Home Telecom or at least advised us of the requirement to contact our existing supplier? Should we have been advised about possible disconnection fees due to them not taking on the Line, or is that entirely our fault for not spotting this in Home Telecoms (Pipex) T&Cs.
Just phoned our previous provider (Home Telecom) to check that the Direct Debit with them had been cancelled. They had not received anything from Talk Talk and the line was still active with them. Also I was advised that I had to pay £40 disconnection fee as Talk Talk had not taken on the Line (plus £17 for the 1 months notice)
Should Talk Talk have contacted Home Telecom or at least advised us of the requirement to contact our existing supplier? Should we have been advised about possible disconnection fees due to them not taking on the Line, or is that entirely our fault for not spotting this in Home Telecoms (Pipex) T&Cs.
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