3 Network Problems

jsargent

I've been with 3 for Mobile Broadband for at least 2 years now, and while the connection was never stellar, it always did the job. However, since Thursday 16th I've been unable to connect to the internet at all with my devices telling me it's an issue connecting to the DNS server. I've been into my local 3 store 4 times since the issue occurred where each time they've told me that there is an issue with the base station in the area (Eastbourne) and that the issue would be resolved on the same day (which it never has).
I have two questions relating to this;
First, what would be considered a "reasonable" time frame to fix the fault?
Second, since I'm paying for a monthly service and am unable to use that service due to an issue 3's end, am I entitled to a reduction on my bill for the downtime?

Frozen_up_north

Phone 3 Customer Service and point out the problem to them. In the past when I had a PAYG 3 dongle, they topped up my account to cover the lost use of the device when a local site wasn't working. From memory it was a £10 credit.

pmduk

I had a similar problem recently, my local transmitters had problems. It took 6 weeks to finally sort the problem. I had a credit roughly equivalent to the contract payments for that length of time. Their network team wouldn't deal with the complaint as they couldn't get through to talk to me.