We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Unauthorised change of address
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
in Mobiles
After checking my credit file I found a linked address which Orange had put on for my account. I have logged into my e-billing account for them to look at my statements, admittedly I don't look at them often or in great detail as I just check the amount is the same as what it should be every month.
Back in September 2013 my address suddenly jumps to a new one around 22 miles away from where I live, I haven't ever lived at this new address either. Orange state I rung them to inform them which is impossible as I haven't moved.
Given it was an address change should Orange have sent a letter to the old address to confirm this or is that not standard practice?
There isn't anything else dodgy looking on my credit file and i'm convinced that they have mixed up account details of me and someone else and put their address down on my account
Back in September 2013 my address suddenly jumps to a new one around 22 miles away from where I live, I haven't ever lived at this new address either. Orange state I rung them to inform them which is impossible as I haven't moved.
Given it was an address change should Orange have sent a letter to the old address to confirm this or is that not standard practice?
There isn't anything else dodgy looking on my credit file and i'm convinced that they have mixed up account details of me and someone else and put their address down on my account
0
Comments
-
Thats where the iPhones will have been sent that someone ordered on your account when it was hacked :rotfl:[Deleted User] wrote:Back in September 2013 my address suddenly jumps to a new one around 22 miles away from where I live, I haven't ever lived at this new address either. Orange state I rung them to inform them which is impossible as I haven't moved.
I would be checking theres no other contracts added to your account to be on the safe side.It's not just about the money0 -
Thats where the iPhones will have been sent that someone ordered on your account when it was hacked :rotfl:
I would be checking theres no other contracts added to your account to be on the safe side.
There's nothing untoward on the account at all, I very much doubt the account was hacked as no one of any interest has my contact details in the 1st place to attempt to try and hack anything, I'm going with Orange mixing up records following the T-Mobile merger.
There's not even any other accounts for any type of credit at that address under my name0 -
CS rep did a change of address for the next/previous caller and forgot to close the screen with your account details?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards