MSE News: O2 to hike its prices by 2.7% - can you leave your contract penalty-free?

ChilliP2012

RandomCurve wrote: »

There sure is - but that is subject to Ofcom GC .6 . Read that thread and you will see the logic.

Just to point out a wee typo. RandomCurve was referring to Ofcom GC 9.6

I have the guy from the O2 legal department calling me first thing in the morning. I'll listen to what he has to say and also be mindful of not trying to catch me out on the hop or try and obtain any information from myself regarding my claim.

As has been pointed out. If O2 were actually thorough enough, then they really shouldn't be asking me questions like this and should already know the reasons fro my claim, without having to ask me what legal grounds I am intending to base it on.

Will post & update as soon as I have finished that call. Might ask them to call me on my mobile so I can record it.

ChilliP2012

V_For_Verminator wrote: »

Many congratulations to the Communications Ombudsman - I made my complaint on the 19th March and I received my reply this morning via post. Hilariously inept.

Sorry, should of asked, what did they say (or didn't) I could use a laugh. Not at your expense Verminator, but at the no doubt comical reply they have given you.

V_For_Verminator

ChilliP2012 wrote: »

Sorry, should of asked, what did they say (or didn't) I could use a laugh. Not at your expense Verminator, but at the no doubt comical reply they have given you.

Blah blah blah business decision.... blah blah unable to get involved.

Too busy looking after the interests of the networks. Interestingly enough I wish I could get hold of an e-copy of my complaint as it looks as though they have started speaking about things which I didn't mention.

ChilliP2012

Ah, the old "Business Decision" response. The Ombudsmen are not fit for purpose. They don't quite seem to care if you have a genuine complaint or not, either way they get paid off the network if they pursue your complaint or not (as I understand it anyway). The whole way they deal with complaints, needs a complete and radical overhaul.

V_For_Verminator

I'm considering making a complaint about the complaint.

"We'll deal with your complaint within ten days."

Will you now?

ChilliP2012

See I contemplated that, but thought better of it as it was clear to me I wasn't going to get anywhere. Ofcom are about as useful as a chocolate teapot too, so the small claims track was the only option. Oh needless to say O2 never called today, there's a surprise!

V_For_Verminator

Of course they didn't.

It might not get me anywhere but if I can make just the slightest improvement to the way they operate it might make it worthwhile. Problem is I have no digital copy of what I said originally.

ChilliP2012

I'm starting to think it's not just the communications providers we should be fighting here. We should also be fighting the people that are there to resolve complaints & regulate them.

V_For_Verminator

The networks are a disgrace but they are businesses at the end of the day. They're there to make money.

I am fast doubting that OFCOM are doing what they have been set up to do. All they seem to be doing is burying their head in the sands and allowing the networks to do what they want. They seem to be scared of them.

ChilliP2012

Correct, that's business, an opportunity to make money, but not when it comes at the expense of consumers and breaches of consumer law. Which Ofcom and these other quangos are not doing, they are not protecting the consumer and are actually there, in my view, to protect the business. There needs to be a re-balance of power here. I might raise the issue with my local MP.