MSE News: Amazon closes free delivery loophole – but you can get around it

The_Wise_One

Just search for 'add on item' and you get a list. You get more items if you choose a department and more still if you search just for something like 'spatula'.

Just found duct tape - always useful!

cairndog

marywooyeah wrote: »

"Amazon closes free delivery loophole, but there are still ways to get round it"

Um....isn't that what a loophole is lol?!

So why is my estimated postage£2.75 for an order of£21.96 ?
Printer cartridge (with ssd) £20 and Paperback (with ssd) £1.96.
I can't work it out? Any suggestions?

sarahkay_1983

i ordered 3 items other day thinking if ordered over £10 would get free delivery..noooooooooooooooo, they charged me full price for the lot..a whole £10.11 in delivery charges!!! tried contacting amazon who will not refund me, saying they will contact sellers in hope that they will..but if not then nothing can be done!!

Thank you for contacting Amazon.co.uk. I'm happy to assist you today. Am I chatting with sarah?
12:35 AM BST sarah: yes
12:36 AM BST sarah: i placed an order the other day for 3 items and i was supposed to get free delivery if i spent over £10.now i have been charged on my bank statement for 1 item so far and is at full price.i would like this amended please, and the others too so this does not come out of my account at full price also
12:37 AM BST Vikram(Amazon): Hello, Sarah.
I certainly understand your concern, sarah.
May I've your order number please?
12:38 AM BST sarah: i have 3...
12:39 AM BST sarah: the one that has shown on my bank account is order number *********
12:40 AM BST sarah: ORDER # **********
ORDER # ***********
12:40 AM BST Vikram(Amazon): Thanks for the details.
12:43 AM BST Vikram(Amazon): I see that you've placed three items in different orders. And you've placed the order with the market place seller.
12:44 AM BST Vikram(Amazon): Market place seller items does not eligible for availing Free super saver delivery.
12:45 AM BST sarah: it did NOT mention anything about free supersaver delivery..it said...spend over £10 and qualify for free delivery...that was it!!!
12:46 AM BST sarah: if it said about supersaver i would have gone for that, but it didnt
12:47 AM BST sarah: i mean...c'mon £2.99 to deliver a pair of 26p shorts???
i can get them cheaper down the road without delivery
12:47 AM BST Vikram(Amazon): Yes I can understand your point, Sarah. But I see that you've placed the item with the market place seller who uses the Amazon website to sell the items.
12:48 AM BST sarah: i want this sorting...it didnt state that on the post..give me the link and i'll have a look but can guarantee you it didnt!
12:50 AM BST sarah: ???
12:51 AM BST Vikram(Amazon): Please give me a minute or two I'll check the details for you.
12:51 AM BST sarah: ok
12:55 AM BST Vikram(Amazon): Here is the direct link please check:
amazon.co.uk/gp/help/customer/display.html?nodeId=1204872[/url]
12:58 AM BST sarah: still very vague and doesnt stipulate that any of items sold to me are not fulfilled as eligible item by amazon... its second guessing...
01:00 AM BST Vikram(Amazon): Free delivery within UK is eligible for items fulfilled by Amazon, I'm sorry that if it was not made clear for you at first.
01:01 AM BST sarah: so each seller that qualifies should be shown before each item is purchased and should also tell you on the pop-up...i want refunding for all my delivery fee's as i was not aware of this!
01:03 AM BST Vikram(Amazon): Sorry, Sarah. We are not able to make any changes in the seller order.
If you want to make any changes you've to contact the seller.
01:03 AM BST sarah: no but amazon directly are able to make refunds as they are the ones responsible...
01:05 AM BST Vikram(Amazon): Amazon.co.uk Marketplace provides a platform for Sellers to supply new, used, refurbished and collectable products at great prices.
01:06 AM BST Vikram(Amazon): The items offered on our website may be sold by Amazon or by other Sellers. Many individuals and businesses sell used, new and collectible items through Amazon Marketplace.

01:08 AM BST Vikram(Amazon): So we are not able to take any action which are sold by the seller. If you prefer I'll contact the seller for your behalf and explain your query to the seller.
01:08 AM BST sarah: rubbish...i want to speak to a manager,it was due to the incompetence of amazon that this problem has occurred and its not due to he companies who have sold me the items to refund the delivery fees just because you lot fail to do your jobs properly...
01:12 AM BST Vikram(Amazon): I'm afraid we are unable to issue any refund for the delivery charge. As it was a seller item the seller we are just a platform to sell their item.
However, I'll request the seller to issue a refund for the delivery charge.
01:13 AM BST Vikram(Amazon): You'll receive a copy of this e-mail shortly. Please allow three business days for the Seller to respond; in most cases, you'll receive a reply much sooner. You'll receive an e-mail when the Seller responds to your query.
01:13 AM BST sarah: a 'request' isn't good enough as it cannot guarantee me a refund...and its not just one company its 3!!!
01:14 AM BST sarah: i want to speak to a manager...
01:15 AM BST Vikram(Amazon): Even If I escalate the issue to my supervisor they will say the same. If you wish I can request my supervisor to update you via email regarding this issue. You can expect an email within 2 hours.
01:16 AM BST sarah: i want them to call me now...email isnt good enough
01:18 AM BST Vikram(Amazon): Manager call back will be available after 9 am. May I have your convenient time after 9am, please?
01:19 AM BST sarah: manager is obviously there to find out what time can call back so they can ring back now..
01:20 AM BST sarah: i have just worked it out is £10.11 in delivery charges here..if they are not gonna call me now then you can cancel the whole lot of orders and just refund me!
01:22 AM BST Vikram(Amazon): Sorry, the call lines are closed and the call back option are only available at 9am.
01:22 AM BST sarah: rubbish..i used to work in a callcentre am not soft..
01:23 AM BST Vikram(Amazon): Please be inform if you wish to have a manager call back it can be arranged after 9 am. We are unable to arrange a immediate callback.
01:24 AM BST sarah: ok well cancel the order then, i want it refunding to my account...
i've had enough
01:25 AM BST Vikram(Amazon): I see that all the item is dispatched and it is in transit, We are unable to cancel the order at this satge.
*stage
01:26 AM BST Vikram(Amazon): I'll contact the seller regarding this issue and request them to help you out with a possible solution.
01:28 AM BST sarah: such as??? as i said its not down to the seller...its amazons problem for not stating things more clearly, so shouldn't it be the customer is always right??? not make it impossible for the customer to deal with a simple solution?
01:30 AM BST Vikram(Amazon): I'm sorry if you feel this way, However as informed we are just a platform for the seller to sell the item in our website. As the item is fulfilled by the seller, The seller can only assist you with the issue.
01:30 AM BST sarah: and does that also mean you are going to force all 3 companies hands into giving me my delivery money back??? somehow i have a feeling they are going to tell you otherwise...
01:31 AM BST sarah: so then i will be left out of pocket as you will not accept liability..
01:32 AM BST Vikram(Amazon): I'll request them to assist you with a possible solution. As it was a seller order they can only able to assist with this issue.
01:32 AM BST sarah: yup...and tell me to do one...putting it politely!!!
01:33 AM BST sarah: and if they do, where do i stand???
01:35 AM BST Vikram(Amazon): Please be inform if we are able to issue a refund for this item I would have happily done it for you. For seller item we are unable to take immediate action.
01:36 AM BST sarah: ???? if they wont refund delivery...and you have to contact all 3!!!... then what will happen after that?
01:37 AM BST Vikram(Amazon): It upto the seller to issue a refund. I hope they refund the delivery charge.
01:38 AM BST Vikram(Amazon): *It's
01:38 AM BST sarah: but if they dont????
stop dodging the question...
01:39 AM BST Vikram(Amazon): I'm sorry we are unable to take any action then. .
01:41 AM BST sarah: this is beyond a joke!!! its amazons fault and you's are trying to pass it to the sellers who are obviously not going to issue a refund..then you lot get away scott free!!!
01:44 AM BST Vikram(Amazon): I'm sorry if this wasn't clear while placing the order. As informed we are unable to make any action on the seller order. The maximum I can do from my end is to contact the seller explain the issue and request them to issue a full refund for the delivery charge.
01:46 AM BST sarah: fine but i'm contacting the ombudsman and trading standards if i do not have my delivery of £10.11 refunded within the next 5 days
01:48 AM BST Vikram(Amazon): Okay, I'll contact the seller regarding this, you'll receive a copy of this e-mail shortly. You'll receive an e-mail when the Seller responds to your query.
01:49 AM BST Vikram(Amazon): Is there any thing else I can assist you with?
01:50 AM BST Vikram(Amazon): Your chat has been idle for 1 minute. I can close the chat after another 1 minute if it's not convenient for you to reply to me at the moment.
01:50 AM BST sarah: just sort this out , or i will..
01:51 AM BST Vikram(Amazon): I hope the issue get resolved soon.
Have a Nice night!
Bye!
Take care!!
Thank you.
Amazon.co.uk

teddysmum

On the pages that I've looked at, the fact that marketplace sales are excluded is quite clear. Right after it says that orders over £10 have free delivery, is a 'details' link , which opens a window containing this statement.

timjim

Before you clicked to place the order it tells you the total cost including delivery charges.

Perhaps you should read what it says on the screen before clicking to place the order