MBNA Security (Fraud)

ep05313

Does anyone else have issues with MBNA (Virgin Atlantic) blocking their card for "security?" This seems to happen all the time, it's happened to me 3 times in 2 weeks. Each time I call I get a different answer. Tonight I was told that Fraud is closed and they wouldn't be able to remove the block for at least an hour. I have 3 complaints pending, next stop Financial Ombudsmen.

jonesMUFCforever

The ombudsman won't entertain a complaint from you until you have exhausted MBNA 's complaints procedure.

bigadaj

ep05313 wrote: »

Does anyone else have issues with MBNA (Virgin Atlantic) blocking their card for "security?" This seems to happen all the time, it's happened to me 3 times in 2 weeks. Each time I call I get a different answer. Tonight I was told that Fraud is closed and they wouldn't be able to remove the block for at least an hour. I have 3 complaints pending, next stop Financial Ombudsmen.

It depends on your circumstances but if that were me I'd close the account. I did this a couple of years ago on one of their accounts, they contacted and asked what they could do to stop me closing it, got I think £20-£30 and then shut it down anyway. This does depend on you having sufficient alternative cards and what you owe but in my experience mbna are fine on a day to day basis but every poor on customer service when they do screw up.

dvs

We have the Virgin Atlantic Amex Card from MBNA and have never had the card blocked for security.

INT1

Is it a business card or personal card.

Are you using the card for business expenses?