Can I cancel my Vodafone contract early?

SJ_Jones

I have had network issues with Vodafone where I live for over 2 months. On their network checker page it has said for the entire time that they know there are issues and should be sorted within 3 days. :mad:

I have called twice and been refunded a month's line rental twice. But this doesn't help me make calls from home - they drop constantly - sometimes every few mins, sometimes every few secs. It's amazingly frustrating - especially as I was stuck at home at the beginning of December with a fractured ankle. This made working from home a big issue, and my company ended up forking out for taxis to get me to and from the office.

My contract isn't up until September - am I entitled to cancel my contract early?

Cycrow

No

they never promise 100% coverage.

you can try and ask them as a good will, but you are not entitled to it

forgotmyname

If the issue is at home maybe push them for a free sure signal?

Buzby

Not a chance - since they know of the issue and are crediting you, you should be no worse off than if you had no mobile and used other means to connect.

The fact you want to leave due to poor service should be noted by them, and if after 3-4 months you're no better off they should offer you a fault-free termination. However, consider this with the fact your phone will certainly work elsewhere, and the network is available to make calls on, you cannot insist on moving.

Lastly, I know of no network that is immune from outages, the trick is knowing the one that affects you least!

Vodafone

Hi SJ_Jones,

I'm sorry to see that you've been experiencing these difficulties.

For further help with network related issues I'd recommend following the troubleshooting steps on our eForum which have been linked to here.

If you'd like to discuss things further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK