We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Malwarebytes 99% CPU Use.

Options
lovesgshp
lovesgshp Posts: 1,413 Forumite
Ninth Anniversary 1,000 Posts
in Techie Stuff
First problem I have ever had with the above. It will perform a quick scan on the Sony Vaio XP laptop which I have just factory restored.
However, if I do a full scan, it locks everything up after approx 7 mins and has the 99% cpu usage.
The file that seems to be causing this is as follows:
C:\Program Files\MyInfoCentre\ISP\ISP016\Anmeldung\install\Mdmlmp\mdminst.exe
I have removed My Info Centre from the Add/Remove programs, restarted, but is still there in the scan.
Any ideas to resolve?
Thanks
As Manuel says in Fawlty Towers: " I Know Nothing"
«13

Comments

  • Gyro
    Gyro Posts: 114 Forumite
    Maybe uninstall MBAM, reboot and then reinstall it? When you say removed, do you mean uninstalled or just deleted?
    You can lose a loose goose.
    You cannot loose a lose goose.
    Get it? Now use it before you lose it.
    or - Try     using it - not losing it. ;)
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    Scan in safe mode. If the scan completes ok in safe mode, do a disk check.

    chkdsk c: /r
  • lovesgshp
    lovesgshp Posts: 1,413 Forumite
    Ninth Anniversary 1,000 Posts
    Hi Gyro, no I did uninstall and then reinstall.

    Hi Waddler.
    Just started the scan in safe mode and that has locked up again on the same file!! It did get to 14 mins & 28 secs though.
    As Manuel says in Fawlty Towers: " I Know Nothing"
  • WTFH
    WTFH Posts: 2,266 Forumite
    Have you removed "My Info Centre" then done a scan before re-installing it?
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • lovesgshp
    lovesgshp Posts: 1,413 Forumite
    Ninth Anniversary 1,000 Posts
    WTFH wrote: »
    Have you removed "My Info Centre" then done a scan before re-installing it?
    Hi WTFH.
    Only uninstalled my info centre, but have not re-installed. Don't think I would know where to find it now!!
    As Manuel says in Fawlty Towers: " I Know Nothing"
  • WTFH
    WTFH Posts: 2,266 Forumite
    OK, if it uninstalled successfully, then when you do a scan that file should not be found and hopefully Malwarebytes will finish successfully.

    If, after the uninstall, the program is still there, then the uninstall hasn't worked. We'll need to come up with a plan B.
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • lovesgshp
    lovesgshp Posts: 1,413 Forumite
    Ninth Anniversary 1,000 Posts
    Have just uninstalled MBAM, rebooted and reinstalled. Now it is stopping on this:
    C:\Program Files\MyInfoCentre\ISP\ISP016\T-Online\cdstart.exe
    As Manuel says in Fawlty Towers: " I Know Nothing"
  • WTFH
    WTFH Posts: 2,266 Forumite
    OK, what about uninstalling MyInfoCentre? You said in post 6 that you had removed it, but it appears it's still sitting on the machine.
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • lovesgshp
    lovesgshp Posts: 1,413 Forumite
    Ninth Anniversary 1,000 Posts
    Have checked in add/remove programs and also with ccleaner and its not there. When I uninstalled it from A/R, it did say it had been removed successfully.
    Any other way to find where it may be lurking?
    Thanks
    As Manuel says in Fawlty Towers: " I Know Nothing"
  • lovesgshp
    lovesgshp Posts: 1,413 Forumite
    Ninth Anniversary 1,000 Posts
    Think I may have found it. Went into windows explorer and on the C drive under programs, Sony , it is showing up.
    Am I safe to delete the folder from within there?
    As Manuel says in Fawlty Towers: " I Know Nothing"
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture