Game refund policy on preowned mobile phone.

honeyloop

Hello,

purchased perowned mobile phone from game store, next day (monday 20th jan) went back to complain as ever time dial or receive calls hear this nois, to make sure I was hearing a noise, asks mate to check.

The store manager said he couldn't hear anything, after a while of moaning at him, finally suggested to ask other stores if they had the same mobile to give me an exchange.

I just like to look at my options I was not happy with the service he just went on able how they would lose money with faulty phones, also the charger is not working properly.

What are refund policy for mobile phones purchased from games in store and has there been any others in a similar situation with faulty phones, nice to know what to expect as I have never purchased anything from game before.

grumbler

Under the law, if it really is faulty they have to repair or replace or refund at their discretion.
Some stores can have more generous returns policy, but I'd be surprised if this was the case for a second hand phone.

Bingolingo

honeyloop wrote: »

Hello,

purchased perowned mobile phone from game store, next day (monday 20th jan) went back to complain as ever time dial or receive calls hear this nois, to make sure I was hearing a noise, asks mate to check.

The store manager said he couldn't hear anything, after a while of moaning at him, finally suggested to ask other stores if they had the same mobile to give me an exchange.

I just like to look at my options I was not happy with the service he just went on able how they would lose money with faulty phones, also the charger is not working properly.

What are refund policy for mobile phones purchased from games in store and has there been any others in a similar situation with faulty phones, nice to know what to expect as I have never purchased anything from game before.

Even though the phone was second hand it should still be of satisfactory quality taking account factors such as price paid etc.

If you've inspected the goods and they're not of satisfactory quality then you can reject them and claim a refund.

You do have the right to repair or replacement but I'd reject the goods as there may not be a suitable replacement or a repair may be inconvenient.

grumbler

Any faulty item can be deemed to be of unsatisfactory quality.
However, I don't recall SoGA sayint anything about the right to 'reject'.